Yotpo Subscriptions , 163 reseñas

Calificación general
4,7
Recuentos por nivel de calificación
  • El 90% de las calificaciones son de 5 estrellas
  • El 2% de las calificaciones son de 4 estrellas
  • El 2% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
16 de marzo de 2023

This is the best thing that could have happened. I have been using another subscription service for a while now. I have also been with Yotpo from the beginning for my customer reviews, then I implemented the customer points. Now they offer the subscription service. Can I just say with everything now all in one place this is absolutely beautiful. Their migration process was so amazing. Not one hiccup. Roland was in charge of my process. He even had videos that showed my website and step by step instructions. I am not very computer literate, and I didn't have to be. My unborn grandchild could figure this out....hahahah. Yotpo Team and Roland Thank you all for everything you have provided, and I know you will still be there when I need you.

Addictive Apothecary
Estados Unidos
14 días usando la aplicación
Yotpo respondió 21 de marzo de 2023

Thanks for your feedback, we really appreciate it.

21 de febrero de 2023

The subscriptions team at Yotpo has been excellent from start to finish in terms of getting our data migrated, fixing small issues with the widget, and setting up functionalities for us. Clarifying business need through having a zoom call to constant emails updating the progress of the setup were extremely helpful in keeping us in the loop.

The customer support in general for any of the Yotpo apps is outstanding, questions are answered within minutes on the live chat, and any complex or specific requests are passed through to the right person straight away who emails solutions back within 1-12 hours (our experience).

Norfolk Natural Living
Reino Unido
13 días usando la aplicación
Yotpo respondió 7 de marzo de 2023

Thank you for writing a review — we value your feedback.

21 de julio de 2023

Just switched to Yotpo after a terrible experience with another subscription app (Upscribe) and we are super impressed. Onboarding was fast and efficient and the support team was excellent. Minor issues have been fixed within hours and it looks to offer a much-improved customer experience for our subscribers.

Rumble Coffee
Australia
10 días usando la aplicación
Yotpo respondió 7 de agosto de 2023

Thank you for your review! We are glad to know that we have exceeded your expectations and that you are highly satisfied with both our service and product

14 de agosto de 2022

We've just setup Yotpo for our store. Hannah and the team have been super helpful through the entire process. We look forward to success with Yotpo subscriptions.

Frenchie
Australia
11 días usando la aplicación
25 de noviembre de 2023

Setting up my subscription program was a breeze. ran in to an issue though with my display boxes on my website showing comma's instead of periods for the prices. hit the chat box and Roland assisted me and fixed the issue. He had to enter my shopify back door to get it done but was willing to and got the issue fixed! As a business owner i run in to issues often and normally IT is not helpful. Roland is by far the best IT person ive worked with in months. Solved out the issue in a timely manner and very nice to chat with. I had heard from a friend that Yotpo had great customer service. She was right! I have decided to use Yotpo apps for multiple things now even if other apps have higher amounts of people using them. Cause i know if Theres a issue they will get it fixed.

Witchy Pooh's Exotic Teas & Herbs
Estados Unidos
Alrededor de 2 horas usando la aplicación
8 de junio de 2022

Very nice subscription app. Uncluttered design that loads quickly. Customer service was very helpful, responsive and patient in getting the subscription widget to function with my modal cart. 5 stars.

Karten Design Fabrik
Alemania
9 días usando la aplicación
Yotpo respondió 8 de junio de 2022

Thank you so much for your review! We are really happy that your experience has been positive and we are excited to continue to innovate for your needs.

10 de enero de 2023

The application lacks some parameters that we would need for our shop, but it is easy to set up. We had a problem with the installation and other issues, but the customer service, specifically Roland, was very responsive and fixed the problem within a minute. We are very satisfied! Thank you very much for your help.

hadijewelry
Suiza
9 días usando la aplicación
Yotpo respondió 18 de enero de 2023

Thank you for writing a review — we value your feedback.

12 de marzo de 2023

Great app!, they are always expnading and making the end result better! I spent some time chatting with Happy, to resolve an issue, with a great experience!

Keepin' it Reef
Estados Unidos
8 días usando la aplicación
Yotpo respondió 13 de marzo de 2023

Thank you for sharing your thoughts with us!

14 de enero de 2023

This app is completely simple to install and have up and running in no time. When I had a question - I went to the chat on the app (at 9pm at night!) and got a very helpful Roland M... he solved my issue with shipping and made me feel even more confident with the app because customer service is everything when you have a small business.

Puget Sound Coffee
Estados Unidos
7 días usando la aplicación
Yotpo respondió 18 de enero de 2023

Thanks for your feedback, we really appreciate it.

30 de julio de 2023

had a problem i could figure out and it was frustrating me to no end. Once i open the chat and spoke with Roland he fixed the issue and also gave me instructions on how to fix the issue myself if i ever ran into the problem again. I am super happy and super satisfied! Thanks again Roland, you're the best!

ShroomieBrew
Estados Unidos
6 días usando la aplicación
Yotpo respondió 7 de agosto de 2023

We're glad to hear your issue was resolved and that you have the necessary tools for future needs. Thank you for sharing your positive experience with us!