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The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.
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Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!
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Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.
Thank you for providing your feedback. We would like to apologize for all the inconvenience this has caused to you and your team. We are constantly working on improving the overall migration experience and have taken account of your response and did some additional analysis on the cases that you have opened with us. We are working hard to resolve all outstanding matters in a timely manner. Thank you for your honest feedback.
great and efficient help from Regie Lesondra Bornea. helped solve some technical and stylistic help in less than a few hours!
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Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
The customer support is on point! Messaged support and within an hour they had the ticket resolved.
Thanks for your feedback, we really appreciate it.
Irvin N was very friendly and patient. We resolved the issue promptly
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
Irvin N. is very helpful customer service agent. He understood my questions and went above and beyond in helping me to get this app set up. I hope all of my future communications with Yotpo will be just as positive! Thanks, Irvin!
I am new to the app and am looking forward to using it and learning more.
Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.