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Note globale
Nombre d’avis par note
  • 90 % des avis sont des avis à 5 étoiles
  • 2 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
1 novembre 2023

I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!

8 mois d’utilisation de l’application
Yotpo a répondu 16 novembre 2023

Thank you for your review! We are glad that the problem was resolved to your satisfaction.

Modifié le 15 novembre 2023

We had had some issues with our migration, but in the end, the agent handling our migration, Radley, put in a huge effort to get us over the line and was very capable.

The platform is still missing a number of key capabilities - it pushes all orders through for products that are out of stock, with no other options for how to manage out of stock orders. It is missing a number of fairly obvious customer notifications. There is no way of passing through delivery details through to the courier. The cancellation flow kicks in when customers remove any of the products from a subscription, so we get calls from customers who are afraid that they are accidentally cancelling their whole subscription. There is no admin capability to make changes to individual upcoming orders. It is integrated with Loyalty and Rewards, but with no way to discern between subscription orders vs one-off orders as the reward trigger. And there's no API yet. To see customer timelines, these have to be individually downloaded as a csv, making on the go customer service almost impossible.

The BIB Wine Company
10 mois d’utilisation de l’application
Yotpo a répondu 21 octobre 2023

We are so sorry to hear that your migration experience did not meet your expectations. We take your feedback very seriously, and we’re committed to addressing these issues promptly and effectively.

Right now, we're in a period of rapid growth and expansion, and we are continuously adding skilled representatives to ensure a smoother experience for all our customers.

Rest assured, we are thoroughly investigating the issues you encountered to prevent them from happening again in the future. In addition, we are currently working on improving our out-of-stock handling functionality.

If you are interested, given that this is a priority for you, we would like to invite you to become a design partner, your input will be instrumental in shaping a solution that works seamlessly for your business.

Exporting customer timelines is already possible, and we are in the final stages of development to include this view directly in your admin interface. This enhancement should be available soon, offering you a comprehensive view of customer actions and engagements, not just within subscriptions, but also across other Yotpo products.

Thank you for sharing your concerns and we are here to answer any questions.

30 novembre 2023

Really great team over at Yotpo! Very helpful and always quick to respond. Integration with our online store is a dream come true. Super shoutout to Jerrah at customer service who has been incredibly helpful and saved me hours of stress! Really appreciate you all!

4 mois d’utilisation de l’application
13 octobre 2023

5 stars! Perfect customer service!!!

Greek Superherbs
8 mois d’utilisation de l’application
5 novembre 2023

Very prompt customer services and onboarding - should you have any questions their team are there to assist. In particular, Roland M is great - knowledgeable and can work through any question you have - thanks Roland.

Happy Valley Honey
3 mois d’utilisation de l’application
Yotpo a répondu 16 novembre 2023

Thank you for your feedback! We are glad to hear that our Technical Support team assisted you quickly and accurately!

1 novembre 2023

Greate service.

Patricks US
Environ 2 mois d’utilisation de l’application
16 novembre 2023

Migration was smooth, very responsive and friendly customer service. This new subscription system also makes accessing a discount code incredibly easy for subscribers (if you're using Yotpo Loyalty & Rewards), which is a huge benefit for us

Environ un mois d’utilisation de l’application
22 novembre 2023

Yotpo Subscriptions offers the most customization options than any other service my company has used so far. It has been great with all of the different types of campaigns/sales we run. And the customer service is top-notch! Roland M. in specific has been so incredibly helpful and patient. I must have reached out about 15 times in a row and he graciously helped me solve every issue in a timely manner. I highly recommend Yotpo for all your subscription needs!

Environ un mois d’utilisation de l’application
24 octobre 2023

Roland were a true legend! He drive through the problem and fixed everything!
True legend!!

Patricks AU
Environ 2 mois d’utilisation de l’application
20 novembre 2023

Love the Yotpo suite of products. We love everything about the functionalities.

24 jours d’utilisation de l’application