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The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.
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Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!
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Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!
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Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.
Thank you for providing your feedback. We would like to apologize for all the inconvenience this has caused to you and your team. We are constantly working on improving the overall migration experience and have taken account of your response and did some additional analysis on the cases that you have opened with us. We are working hard to resolve all outstanding matters in a timely manner. Thank you for your honest feedback.
Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.
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Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.
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great and efficient help from Regie Lesondra Bornea. helped solve some technical and stylistic help in less than a few hours!
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The customer support is on point! Messaged support and within an hour they had the ticket resolved.
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Irvin N was very friendly and patient. We resolved the issue promptly
My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.
Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.