Yotpo Subscriptions , 122 avis

Quick response and got our edit quickly done and with fantastic communication. We have had a better user experience ever since.

they have great support. we worked with Albert on the Yotpo Subscriptions Migrations Support team and he was amazing to collaborate with. very thorough, very quick to respond, and very helpful in getting all of our legacy subscribers from a previous platform migrated to Yotpo.

The application lacks some parameters that we would need for our shop, but it is easy to set up. We had a problem with the installation and other issues, but the customer service, specifically Roland, was very responsive and fixed the problem within a minute. We are very satisfied! Thank you very much for your help.

I was having an issue while creating my widget but my agent Sheen helped resolve this right away! Great customer service for sure!

We moved from a more well known subscription app as we were told this app does the same as everyone but cheaper and a better interface. Unfortunately this is simply not the case.

Their team handled migration. They didn't import all of the products that were available as subscription products. Not only did they miss some, they imported some that were place holders of products, so the wrong version. I needed to go through the setup and fix it... and maybe (and likely) missed some.

We have a free shipping threshold, as well as a free local delivery theshold. These are not the same. Yotpo subscriptions doesn't seem to see this and only used the default shipping type which caused many customers to be charged calculated shipping. We then had to apologize and refund the customers. Further, in Yotpo the ability of the admin is so locked down I can't even update a single customer subscription to offer something other than the shipping defaults in Shopify. Why would they not allow us to manage each aspect of each customer subscription? Let's say you have a customer who is $0.35 shy of free shipping, but as a service you want to give them free service - nope not with Yotpo. If you actually want to manage your customers subscriptions, this won't be the app for you.

Notifications. Ya, they don't work. Looking at other reviews seems like it's been an issue since at least Aug 2022. We have all the notifications setup. Customer billing fails and they don't message the customer. Also don't message us so we can contact the customer.

Honestly, this program is not ready for release. They have some good ideas and it *could* be a good product but support doesn't really listen. They need a customer advisory board who will help them push the product updates in the right direction. Right now it seems rudderless and no one seems to care about the issues - at least that is one users impression.

At the time of this writing, I would not recommend this product to anyone.

We are using almost all of Yotpo's apps and couldn't be happier. They integrate seamlesly with our site and take into consideration our typeface and color choices. The help desk and customer care are really great, lately we worked with Jomar who quickly understood and solved the small glitch we had. Thank you Jomar!

Great customer service and support. We just rolled out subscriptions and love Yotpo. Thessanyl was amazing at helping me get this launched properly within minutes. Really easy platform to use and would recommend to anyone.

Happy S Help me and the service was excellent and fast! I needed help with the new theme that I added and Happy was able to get back up and running!

Yotpo has the best customer service out of any apps. I end up always choosing them, they are responsive and friendly. Shout out to Thessanyl for being super helpful today!

Yotpo is a great company; we use them for customer review syndication to walmart.com and subscription models on our website. We had a loyal customer upset because of our mistake, and Roland was able to walk me through the process, providing a freshly captured video and screenshots. He also confirmed my coupon settings were correct, and it worked. Excellent service, outstanding support, and amazing employees.