Yotpo Subscriptions , 161 avis
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Yotpo Subscriptions offers the most customization options than any other service my company has used so far. It has been great with all of the different types of campaigns/sales we run. And the customer service is top-notch! Roland M. in specific has been so incredibly helpful and patient. I must have reached out about 15 times in a row and he graciously helped me solve every issue in a timely manner. I highly recommend Yotpo for all your subscription needs!
The Yotpo team and Radley have been great to work with. I had a lot of questions and they answered them all quickly and patiently. I do hope they can get Yotpo to work on mobile devices soon, as that would be super helpful for my business. The desktop version is working great so far!
Migration was smooth, very responsive and friendly customer service. This new subscription system also makes accessing a discount code incredibly easy for subscribers (if you're using Yotpo Loyalty & Rewards), which is a huge benefit for us
I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!
Thank you for your review! We are glad that the problem was resolved to your satisfaction.
Very prompt customer services and onboarding - should you have any questions their team are there to assist. In particular, Roland M is great - knowledgeable and can work through any question you have - thanks Roland.
Thank you for your feedback! We are glad to hear that our Technical Support team assisted you quickly and accurately!
Albert our migration specialist made the transition super easy. We had a few special circumstances and Yotpo was able to handle each of them. We switched from Bold and are very happy with the switch. If you have other Yotpo products their subscriptions app works amazing with their other suite of apps.
Thank you for your feedback regarding the migration process! It is great to learn that the experience was satisfactory and met your expectations. We take pride in ensuring that our services are user-friendly and efficient, and it is encouraging to hear that we were successful in meeting these goals. Thank you for your trust in our brand.
Roland M's responsiveness exceeded my expectations. Each inquiry and request I made was met with a swift "Yes," and he efficiently addressed them within minutes, often in less than a minute. Even on a cheerful Sunday evening, Roland was readily available on the chat, providing expert assistance and going the extra mile to ensure everything was sorted. Working with such a knowledgeable and courteous professional was a genuine pleasure.
I had issues with positioning the widget on the product page due to the theme. Roland was able to fix the issue within 10 minutes. great customer service and acted promptly.
Anfangs lief nicht immer alles glatt und die App hat ein bisschen Probleme mit dem Übersetzen von Sonderzeichen, z.B. ö, ä oder ß. Insgesamt ist die App aber sehr gut, funktioniert einwandfrei und der Kundenservice ist fantastisch. Thessanyl hat mir sehr geholfen und ist extrem freundlich und hilfsbereit. Danke!
We appreciate your positive feedback regarding our app and customer support!
Thank you for taking the time to provide us with your valuable insights, which we will take into consideration.
I'm only starting to build my subscription base now, but this app has been perfect so far, especially for the fact that I am on the free subscription! I really do recommend it, it looks great within my design on the store and is really easy for the customer to choose their subscription rate. I have just had my first issue where a customer forgot to add the shipping and the chat assistant fixed this for me, was super easy and Roland M was a great help! Thanks team, keep up the great work!
Thank you for sharing with us!