리뷰 (186)

전체 평점
4.7
평점 수준당 개수
  • 평점의 90%가 별 5개입니다
  • 평점의 2%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 2%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2024년 10월 30일

The app is simple to understand, great to use and works really well on the front end of the site. When I needed help, Alex was able to jump in and support me quickly and effectively. Very happy.

Surrey Cigars
영국
앱 사용 기간 9개월
답글 Yotpo개 2024년 11월 1일

Thank you for taking the time to share your thoughts with us. Your feedback is greatly appreciated.

2024년 10월 16일

Great customer service team. I've had the pleasure of reaching out through the chat box a few times and have had great experiences each time. Today I reached out and Cyrus Jay helped get my issue resolved within minutes!

Rizos Curls
미국
앱 사용 기간 6개월
답글 Yotpo개 2024년 10월 18일

We appreciate your feedback, thank you!

2024년 8월 15일

Very quick and responsive customer service. Jeffrey fixed the problem we were having (customers couldn't see their subscription page) within 10 mins. Easy to get hold of via the chat screen and appreciate the swift fix.

Sweet Freedom
영국
앱 사용 기간 거의 2년
답글 Yotpo개 2024년 8월 21일

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

2024년 10월 11일

Chatted with Danilyn D. today regarding Yopto subscription instructions for our customers. She kindly wrote up a document for us to add to our FAQ page. This is hugely appreciated an added benefit to Yopto business customers. Thank you so much for going the extra mile to send that to us!

Good Clean Love
미국
앱 사용 기간 3개월
답글 Yotpo개 2024년 10월 14일

Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!

2024년 10월 16일

Our experience so far has frankly been terrible. Our migration process was a mess, our specialist was very confused, was unresponsive and made mistakes. We are constantly running into issues with the platform not working correctly or how we anticipated, which all seems to stem from our migration. We were told we would have functionality that we don't and many things were not set up correctly. It's very disappointing and is not only taking up a lot of our time to fix, we have also lost subscription customers. The chat support has been helpful to resolve these issues as they arise, but we should not be dealing with them at all.

Barrie House
미국
앱 사용 기간 5개월
답글 Yotpo개 2024년 11월 13일

Thank you for providing your feedback. We would like to apologize for all the inconvenience this has caused to you and your team. We are constantly working on improving the overall migration experience and have taken account of your response and did some additional analysis on the cases that you have opened with us. We are working hard to resolve all outstanding matters in a timely manner. Thank you for your honest feedback.

2024년 9월 23일

Thank you for the customer support Orland. Great work and technical difficulties were sorted out very quickly.

Organic Baobab
오스트레일리아
앱 사용 기간 대략 1년
답글 Yotpo개 2024년 9월 25일

Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!

2024년 10월 9일

great and efficient help from Regie Lesondra Bornea. helped solve some technical and stylistic help in less than a few hours!

Tired & Wired Coffee
미국
앱 사용 기간 4개월
답글 Yotpo개 2024년 10월 11일

We appreciate your feedback, thank you!

2024년 9월 22일

The customer support is on point! Messaged support and within an hour they had the ticket resolved.

Mitra9
미국
앱 사용 기간 대략 1개월
답글 Yotpo개 2024년 9월 24일

Thanks for your feedback, we really appreciate it.

2024년 7월 17일

My Customer Service team and I are happy with the Yotpo Subscriptions app. Sheen helped us migrate from our previous subscription platform and was very easy to work with and highly knowlegeable. The switch was mostly done on his end and the tool allowed me and my Dev team to easily work on the front-end design side of things. Administering the program is easier on us and helping our customers is easier for my Customer Service team. Next, we'll be working on strategies for improving the program and expanding our reach with our Customer Success Manager. Overall, this has been a smooth and fruitful switch.

Saie
미국
앱 사용 기간 27일
답글 Yotpo개 2024년 7월 22일

Thank you for sharing your review with us! Your feedback is truly valued. Our goal is to deliver exceptional customer experiences, and we're delighted to hear that we've made a positive impression.

2024년 7월 8일

I had an issue with the subscription option not showing on my website. I did the chat with Christopher and he discovered that the code was not on my website and fixed it in minutes. This is a great app for subscriptions and the customer service is great.

Brown Girls Hair
미국
앱 사용 기간 1년 초과
답글 Yotpo개 2024년 7월 15일

Thanks for your feedback, we really appreciate it.