Yotpo Subscriptions

Our team has used and loved Yotpo Reviews and Loyalty for the past couple of years. We recently migrated over to Yotpo's subscription service and could not be more pleased with what we're seeing so far. We are excited to offer our consumers a more seamless and user-friendly experience. A very special thank you to Radly and Brandon for their time and attention on assisting us in migrating over from a previous partner. We are so appreciative of all your help and support!

Just transferred my subscriptions from Recharge to Yotpo. There were quite a few details that needed to be ironed out. Sheen took charge of my case and was very persistent, professional, and polite. The entire job was done well because of Sheen. I am happy with the Yotpo Subscriptions - clean, easy to use and integrates with Yotpo Loyalty. The customer service really was above and beyond for this one.

Really great team over at Yotpo! Very helpful and always quick to respond. Integration with our online store is a dream come true. Super shoutout to Jerrah at customer service who has been incredibly helpful and saved me hours of stress! Really appreciate you all!

Yotpo Subscriptions offers the most customization options than any other service my company has used so far. It has been great with all of the different types of campaigns/sales we run. And the customer service is top-notch! Roland M. in specific has been so incredibly helpful and patient. I must have reached out about 15 times in a row and he graciously helped me solve every issue in a timely manner. I highly recommend Yotpo for all your subscription needs!

I had an issue and couldn't figure out how to add Yotpo to my home page. I contacted them yesterday night, in an 1h the problem was fixed. They were really helpful and quick to reply, thanks again !!

Migration was smooth, very responsive and friendly customer service. This new subscription system also makes accessing a discount code incredibly easy for subscribers (if you're using Yotpo Loyalty & Rewards), which is a huge benefit for us

The Yotpo team and Radley have been great to work with. I had a lot of questions and they answered them all quickly and patiently. I do hope they can get Yotpo to work on mobile devices soon, as that would be super helpful for my business. The desktop version is working great so far!

These 5 stars are for the support I received from Radly and the escalation team. We ran into a fairly large snafu during migration, right before launch. Radly and team came up with a creative solution to really help us out of a bind. I am very grateful for the extra mile they went and looking forward to seeing our subscriptions in the wild, thank you!

We had had some issues with our migration, but in the end, the agent handling our migration, Radley, put in a huge effort to get us over the line and was very capable.

The platform is still missing a number of key capabilities - it pushes all orders through for products that are out of stock, with no other options for how to manage out of stock orders. It is missing a number of fairly obvious customer notifications. There is no way of passing through delivery details through to the courier. The cancellation flow kicks in when customers remove any of the products from a subscription, so we get calls from customers who are afraid that they are accidentally cancelling their whole subscription. There is no admin capability to make changes to individual upcoming orders. It is integrated with Loyalty and Rewards, but with no way to discern between subscription orders vs one-off orders as the reward trigger. And there's no API yet. To see customer timelines, these have to be individually downloaded as a csv, making on the go customer service almost impossible.

Migration was great, very user-friendly for the customer and conversions are sharp as well.

Definitely smoother to use than Recharge and Bold. If you have yotpo rewards its a no brainer!

Looking forward to seeing how the team develops the app to have even more features and improvements. Yotpo is great for its simplicity, how its apps are all interconnected, but also how they roll out solutions that work and are simple, with no pointless features that sound great in concept but add too much complexity with little to no value.

Great job Yotop team, special shout out to Brandon and Randly, these guys are outstanding!!!!!!!