Yotpo Subscriptions

Hannah and her team are amazing! They are professionals and the app is just outstanding! Highly Recomended!!!

So far my experience with Yotpo has been outstanding. They really do want to see my store be successful and they continually roll out new features that make sense. The best thing about using a Yotpo product is the customer service and help. Seriously, I don't feel like just an open support ticket. I feel like a person, a business owner... Their excitement for my success is unmatched by any other service I use currently.

Fantastic Support Department, especially Jo. She was responsive, kind, and had great empathy for small business owners and the struggles they face. I reviewed over 40 subscription service software/app providers and Yotpo is the best. I recommend you try them out today!

Thank you Happy for helping me get the subscription app running. The customer service is very fast and responsive. I tend to have some issues with the UI at times but the fast customer service helps me get things smoothed out immediately.

Support and the team are going above and beyond for our business by building out our custom subscription funnel!

The setup was easy, but emails are not being sent out to customers. Support tried to help but ended on radio silence after a week of trying. Maybe specify this is a beta app.

Excellent customer services from Roland on our customer portal widgets. He stepped in and help us get it updated quickly and timely.

Great customer service. Lot's of great features! Roland is super helpful and easy to communicate with. Easy Peasy

Tech support is a challenge. Thus far, the four times I have contacted them, they have escalated the tickets, which means at least a 24-hour wait for someone to get back to you. In their support chat, they disable the ability to upload screenshots, so every time within the chat, you have to request the ability to upload a screenshot. This is unheard of. None of the other apps I use have this feature disabled for their support chat. I used to use their SMS product and dropped it (with credits paid for) as I couldn't get a call back from their salesperson to walk through the product's features.

This review shouldn't surprise the developer because I believe in giving notice - at least twice - before posting a negative review. But they didn't care. Overall, I do not recommend this app because while the app is promising, the critical part of it - the support behind it is lacking.

The app is easy to navigate and both Roland and Happy were terrific to work with. I look forward to exploring it more and growing my business with it.