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Amazing customer service. Roland has assisted me several times and has been wonderful about promptly following up and thoroughly answering all my questions.
Thank you for taking the time to provide your valuable feedback! We sincerely appreciate it.
had a problem i could figure out and it was frustrating me to no end. Once i open the chat and spoke with Roland he fixed the issue and also gave me instructions on how to fix the issue myself if i ever ran into the problem again. I am super happy and super satisfied! Thanks again Roland, you're the best!
We're glad to hear your issue was resolved and that you have the necessary tools for future needs. Thank you for sharing your positive experience with us!
they have great support. we worked with Albert on the Yotpo Subscriptions Migrations Support team and he was amazing to collaborate with. very thorough, very quick to respond, and very helpful in getting all of our legacy subscribers from a previous platform migrated to Yotpo.
Thanks for sharing your positive experience! We're glad you were happy with our service and the migration process.
Setting up my subscription program was a breeze. ran in to an issue though with my display boxes on my website showing comma's instead of periods for the prices. hit the chat box and Roland assisted me and fixed the issue. He had to enter my shopify back door to get it done but was willing to and got the issue fixed! As a business owner i run in to issues often and normally IT is not helpful. Roland is by far the best IT person ive worked with in months. Solved out the issue in a timely manner and very nice to chat with. I had heard from a friend that Yotpo had great customer service. She was right! I have decided to use Yotpo apps for multiple things now even if other apps have higher amounts of people using them. Cause i know if Theres a issue they will get it fixed.
Just switched to Yotpo after a terrible experience with another subscription app (Upscribe) and we are super impressed. Onboarding was fast and efficient and the support team was excellent. Minor issues have been fixed within hours and it looks to offer a much-improved customer experience for our subscribers.
Thank you for your review! We are glad to know that we have exceeded your expectations and that you are highly satisfied with both our service and product
Love the Yotpo suite of products. We love everything about the functionalities.
5 stars! Perfect customer service!!!
The app works great, and their support answers immediately. This app has the best support out of any of the apps we've used for the site -including Shopify itself. I've used Yotpo support chat multiple times and they're consistently helpful.
Anfangs lief nicht immer alles glatt und die App hat ein bisschen Probleme mit dem Übersetzen von Sonderzeichen, z.B. ö, ä oder ß. Insgesamt ist die App aber sehr gut, funktioniert einwandfrei und der Kundenservice ist fantastisch. Thessanyl hat mir sehr geholfen und ist extrem freundlich und hilfsbereit. Danke!
We appreciate your positive feedback regarding our app and customer support!
Thank you for taking the time to provide us with your valuable insights, which we will take into consideration.
Customer support is great! very quick to respond and very helpful. Happy was the very helpful and quick to repsond!