Yotpo Subscriptions , 162 則評價
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App has great interface but if you have an existing subscription platform, the transfer is entirely dependent on your migration specialist. Our migration took about 2 weeks with very few customers because of the heavy back and forth. Widget looks great on the site and we're able to customize look & feel for branding. Back end has great looking analytics so far.
Downsides: yotpo doesn't have a build-a-box feature and our previous app, BOLD, did. Yotpo's solution was to email them all and ask them to go through resubscribing process again. This is forcing us to standardize our subscriptions as we've been through a few different versions. Messy, a ton of customer communication and crossing of fingers that this'll be the real solution we're looking for
Thank you for the time you took to provide us with feedback. We sincerely apologize for the delay in your migration process and want to assure you that this is not a common practice in our migration process. It is a pleasure to know that all of your contracts were successfully migrated and that you are now up and running with our app.
We value your feedback regarding the subscription box and are constantly developing new features and enhancements that will improve our app and the overall experience. Our team is dedicated to providing you with the best possible service, and we appreciate your patience while we work to enhance our app.
Happy S has helped me understand and use the app with such detailed help! He edited everything perfectly and helped me achieve exactly what i was looking for.
Thank you Happy S
had a problem i could figure out and it was frustrating me to no end. Once i open the chat and spoke with Roland he fixed the issue and also gave me instructions on how to fix the issue myself if i ever ran into the problem again. I am super happy and super satisfied! Thanks again Roland, you're the best!
We're glad to hear your issue was resolved and that you have the necessary tools for future needs. Thank you for sharing your positive experience with us!
5 stars! Perfect customer service!!!
they have great support. we worked with Albert on the Yotpo Subscriptions Migrations Support team and he was amazing to collaborate with. very thorough, very quick to respond, and very helpful in getting all of our legacy subscribers from a previous platform migrated to Yotpo.
Thanks for sharing your positive experience! We're glad you were happy with our service and the migration process.
The app works great, and their support answers immediately. This app has the best support out of any of the apps we've used for the site -including Shopify itself. I've used Yotpo support chat multiple times and they're consistently helpful.
Just switched to Yotpo after a terrible experience with another subscription app (Upscribe) and we are super impressed. Onboarding was fast and efficient and the support team was excellent. Minor issues have been fixed within hours and it looks to offer a much-improved customer experience for our subscribers.
Thank you for your review! We are glad to know that we have exceeded your expectations and that you are highly satisfied with both our service and product
Roland were a true legend! He drive through the problem and fixed everything!
True legend!!
Roland provided exceptional service during our subscriber migration to Yopto. Their professionalism, expertise, and commitment to excellence made the process seamless. They listened to our needs, communicated effectively, and executed the migration flawlessly. Roland's team ensured accurate data transfer and provided comprehensive training and support. Highly recommended for a friendly and successful transition.
Thank you for your valuable feedback! we are pleased to hear that!
Customer support is great! very quick to respond and very helpful. Happy was the very helpful and quick to repsond!