Yotpo Subscriptions , 161 reviews

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
    146
  • 2% of ratings are 4 stars
    3
  • 2% of ratings are 3 stars
    3
  • 1% of ratings are 2 stars
    2
  • 4% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with Shopify and other products, intuitive interface, and efficient migration process. Its widget fits well into site branding and its integration with loyalty and rewards programs is a key benefit. The app's customer service is responsive and effective, particularly through chat support. It supports multiple languages, making it suitable for international use. Merchants also note that it boosts sales through its subscription model.

Edited March 4, 2024

Sales promised the moon. Support made it very clear things would be done exactly to their script or it wouldn't be done at all. Miserable onboarding experience, and I'm still dealing with 20+ emails per day from confused customers.

That said, the app itself seems to work very well. Fresh signups have it easy as can be.

Trainz
United States
4 months using the app
Yotpo replied January 25, 2024

Trainz, We are glad to hear that you are enjoying our app. However, we are sorry to learn of your Migration experience. Upon a thorough examination of your case, we observed a mutual understanding of expectations between you, our Customer Success team, and the Migration team.

We would be happy to arrange a meeting with you to discuss the challenges you are facing and provide the best possible solution.

If you are interested in this proposal, kindly respond to your Customer Success Manager, and we will proceed from there.

March 22, 2023

Tech support is a challenge. Thus far, the four times I have contacted them, they have escalated the tickets, which means at least a 24-hour wait for someone to get back to you. In their support chat, they disable the ability to upload screenshots, so every time within the chat, you have to request the ability to upload a screenshot. This is unheard of. None of the other apps I use have this feature disabled for their support chat. I used to use their SMS product and dropped it (with credits paid for) as I couldn't get a call back from their salesperson to walk through the product's features.

This review shouldn't surprise the developer because I believe in giving notice - at least twice - before posting a negative review. But they didn't care. Overall, I do not recommend this app because while the app is promising, the critical part of it - the support behind it is lacking.

ArtByPino.com
United States
Over 1 year using the app
1
1