Overall rating
Counts per rating level
  • 88% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
April 7, 2023

Just started with this app and well the support is very spot on. So far for an admin it is taking so long to find the function I need to assist customers. We came from Recharge which has an excellent back end for Admins even the timeline for each subscription is easy to read- no excel to down load. When a customer needs help to "ship now" I had to reach out to support to figure it out. It would be helpful for R&D to do UX testing for the actual day to day functionality.

Juice Beauty
United States
Time spent using app: About 2 months
Edited January 11, 2023

It took quite a lot of time and attention, but eventually Yotpo Support managed to get the app working in our shopify theme. The road to get there was quite bumpy at times but in the end it's all about the result. We have learned from this process. I assume this also applies to Yotpo. My first review, half way through the process, was not positive. Now that the result is finally there, I think it's fair to adjust my previous review.

Time spent using app: 3 months
Yotpo replied January 18, 2023

Thank you for writing a review — we value your feedback.
Hopefully it will improve in the near future

August 4, 2022

The setup was easy, but emails are not being sent out to customers. Support tried to help but ended on radio silence after a week of trying. Maybe specify this is a beta app.

Pod Accessories
United States
Time spent using app: About 2 months
Yotpo replied August 5, 2022

Thank you so much for flagging this with us and we are so sorry that your experience has been less than optimal!

We are reaching out to you now to see how we can help rectify the issue and ensure you have a good experience with Yotpo Subscriptions.