Yotpo Subscriptions , 96 reviews

Just started with this app and well the support is very spot on. So far for an admin it is taking so long to find the function I need to assist customers. We came from Recharge which has an excellent back end for Admins even the timeline for each subscription is easy to read- no excel to down load. When a customer needs help to "ship now" I had to reach out to support to figure it out. It would be helpful for R&D to do UX testing for the actual day to day functionality.

It took quite a lot of time and attention, but eventually Yotpo Support managed to get the app working in our shopify theme. The road to get there was quite bumpy at times but in the end it's all about the result. We have learned from this process. I assume this also applies to Yotpo. My first review, half way through the process, was not positive. Now that the result is finally there, I think it's fair to adjust my previous review.

The setup was easy, but emails are not being sent out to customers. Support tried to help but ended on radio silence after a week of trying. Maybe specify this is a beta app.