Yoycol: Print on Demand , 117 avis
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This is a useful App, easy to use, easy to fulfill and find many nices products. Furthermore, the customer services are excellent, really quick and helpful. Looking forward to sustainable cooperation with them
We deeply appreciate your evaluation，will constantly make our effort to heighten our customer service and quality of our product to customer.
Thanks for your support to yoycol!
Pros: Ease of use. Pretty good quality.
Cons: Limited product compared to other on demand. Shipping takes entirely too long. I placed an order (#218655366139285504) on 8/13/2021 and received it on 9/21/2021. This may cause you to lose customers. Up to date shipping can improve.
Hello from support team of Yoycol,
May your business flourish
Thank you for your affirmation of our platform and product quality.
Order number :#218655366139285504
We have checked the package trajectory of the order and found that the package transportation trajectory was stalled between August 19 and September 1.
The problem is that during the epidemic, a large number of international flights were grounded, and the logistics provider has urgently arranged it, but There was still a delay in the delivery of the package.
We are deeply sorry for this problem . Some things were unexpected during the epidemic. We have handed over to the logistics department to monitor the delivery date of the package, and subsequent package delivery time will be improved a lot.
Thank you for printing your design inspiration on Yoycol. Looking forward to be your long-term partner .
Bunny
best regards!
Yoycol Support Team
This app is very good service, fast shipping in covid-19 translation, many new models...............
Hi Giftcustom,
Thank you for trusting us. We appreciate that you have a good dropshipping time with us. We will continually improve our shipping service about how to reduce delays caused by COVID-19.
The customer service is non existent don't bother wasting your time because it's been weeks and weeks and weeks with no response. Terrible, I don't recommend, although good products the service is extremely bad that I'm going to delete the app.
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.
Could you please tell us how you contacted us and didn't get a response? We're sorry because we couldn't find your information.
If you have any questions, you can contact us by email or chat, we will reply to you within 24 hours after receiving the message, this is our contact information: https://www.yoycol.com/contact_us
We are committed to turning around your experience.
Yoycol Support Team
Yoycol offer products I've not seen elsewhere, communication and customer service is also good. Will hope to use more of yoycol in the future
Hi Pawsome Choice,
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need.
Hope you have a nice day!
Well I ordered some sample items back in August. I am still waiting for the correct ones. I have sent 3 emails, messaged them via Facebook, and 3 different numbers on WhatsApp to still not have them. This is after I just placed another order for $300+. They still have not replaced the sample order. They wont email you back, I've never received one from them
Your print Colors will be off from item to item even if you use the same artwork.
They don't follow the artwork guidelines you upload. Update placed another order, my 4x hoodie is the size of a XS childs. all my polos came in 2-3 sizes smaller then the tag states
They failed to put my personal tag on any of my products even tho I am being billed for it. These people are bad, they don't check any of the work they do. Al
Hello from support team of Yoycol,
Due to the different time zone, we were unable to reply to your message in time, and we are deeply sorry. Thank you for using yoycol online human customer service.
According to your feedback, we have checked the records and found that the after-sales problems of the three products with the order number 203506602906935296 have been dealt with by the after-sales team, and the refund application was submitted on September 23. The Finance also processed the application after receiving the application. The total refund amount of the three products: $37.15 (product cost and corresponding logistics cost), please check your refund receipt, if you have further questions, you can consult the stripe platform.
You can place the new order if you still need these three item , and provide the yoycol order number to us , we will let the factory keep eye on it .
Your evaluation is the mirror of our service. We will continue to improve our service quality and provide you with a better customer experience .
We hope you can further update your comments on this incident so that we can better understand your needs. If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com In addition, you can find the jivo online chat portal on our official website.
Thank you for using yoycol to print your inspiration.
Lan
best regards!
Yoycol Support Team
Everytime we get a trouble, the support team takes care it very well. Wish I could find them earlier. Thank you ! They have very good product knowledge of what items are trending or emerging.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
I placed an order on 8/1/21, it has been 19 days and my order had not been processed or shipped. Customer service stopped responding to me. I cannot use this company for my business and I will not order again.
Hi, your product is surely in production and the shipping is affected fue to the Covid-19 recently broke in our region.
Sorry that our suport didn't reach you in time. You can join our Whatsapp group shown on the website. We have staff here to help.
Thank you for always the best service. Not only is the quality of the product the best, but the prompt response of the support center staff is also the best. I use this app to design some Tee-shirt and backpacks. it's awesome!
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Very easy to use, and very convenient, the application is very suitable for shopify, and someone can solve the problem in time, and we will cooperate for a long time in the future.
Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)