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I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered.
The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses.
Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional.
Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard.
In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience.
I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol,
We are so sorry that bring the inconvenience for you,
We checked the email contacting history, for your questions , which divided into two categories
1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding
2: the personalization feature work in your store
You need to follow this link:
https://www.yoycol.com/helpcenter/5/218
You were following the old link steps before dear, and this is the key link to use this personalization feature function
And you kept mentioning the liquide code or script :
Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding
Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :support@yoycol.com or online chat once you have any issues，our customers support team would provide the timely response for you.
Have a nice day!
Best Regards
Awesome and easy to use! Very good integration. Highly recommend it for everyone looking to start a POD business
We deeply appreciate your evaluation，will constantly make our effort to heighten our customer service and quality of our product to customer.
Thanks for your support to yoycol!
It's easy to use this app, the quality is great, I have received many compliments about the quality. Customer service is fast and helpful. Thank you, guys.
Thanks for your positive recomment，we will constantly make our effort to strenghten our customer service and high-quality product to our customer.
We are apperciate your support to yoycol.
Yoycol helps us a lot in our sales work. This is really a useful app. If you want to start with Print on Demand let choose Yoycol. Thanks a lot
Hi,
Thank you for your review. Glad to hear you are loving your purchase.
Looking forward to further cooperation .
We really appreciate your recommendation.
Yoycol is really a great supplier, high products quality, the processing time is so fast and great customer support, especially Anna. Highly recommend!!
Thanks for sharing your precious time to review Yoycol. The staff you mentioned, Anna said you are also a nice, patient, and incredible person. Yoycol will continue to supply more high-quality products at competitive prices. We will do better and hope you could always stay firmly with Yoycol.
I am very happy with the customer service of Yoycol, it's highly responsive. Having a problem with an order, which DHL could not deliver, I was contacted briefly by Yoycol to solve it. Order done on time, good service! I recommend it!
Hi Accesorios Hombr3
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need.
Hope you have a nice day!
yoycol is perfect from prints to customisation and printing my store looks great and happy with everything so far
Hi yoycol family,
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon. If you have any other questions, please don't hesitate to contact us.
Shipping times are ok, quality has been great with everything i order, but the customer service is amazin. I made a mistake in a big order and they found out and reached out to me before doing anything.
Hello from customer support team of Yoycol,
We appreciate you taking the time to post your review to yoycol.
We definitely want to keep providing you with quality products and efficient services.
We thank you for your trust in yoycol and wish you every success in your company
If you have any questions, please contact yoycol customer service team
Best regards
Yoycol customer support team
Yoycol offers a wide variety of products and working with them has been a wonderful & fruitful experience. Kudos to Molly who is always so responsive to enquiries and doing her utmost to support us in our business. Their dedication & professionalism in making things work and resolving problems promptly is highly commendable. Thanks again Yoycol.
Hi Emma Bea,
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need. Hope you have a nice day!
i really like Yoycol . They have the best customer service and good materials too. we will be long term partners
Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product.
We are very happy to work with you