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I would love to use this service. I designed about 68 items for my shop that went live, and discovered there is no shipping settings on any of the items. The settings did not migrate to my shop. I have spent almost a full week trying to get a hold of someone from yoycol, with no response or small responses that are not helpful. It's so sad I would really love to use this service, but there isn't any customer service, I can't even get the shipping set up in Shopify and it's been a week trying to contact them. If no one gets in touch today, I'll have to delete this app and remove the 68 products I would love to sell. :(
Hi, sorry for that you don't get a smooth experience when using Yoyocl. You can join our whatsapp group, which was shown our website. There is staff to solve for you. Hope you can give us another chance.
I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear user,
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.
We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally?
And could you please send us your account?we will check it for you.
Our technical team and I are on standby to support, and we are committed to turning around your experience.
Once again, thank you for your feedback and for helping us to improve.
And you can contact us here:https://www.yoycol.com/contact_us
Best regards!
Yoycol Support Team
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice.
Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience.
As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees .
For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail .
https://www.yoycol.com/helpcenter/NaN/93
The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add)
First, enter your store and click Yoycol apps.
Second, choose one product to design and publish it.
Third, you can set a retail price after clicking 'Publish' button.
Thank you for your comments and feedback. We are always concerned about and committed to improving our service.
We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com .
In addition, you can find the jivo online chat portal on our official website.
best regards!
Yoycol Support Team Supervisor
No customer service, No fast production, No on-time shipment. Your money will be held and they never reply to anything. please stop using Yoycol for now until they fix their issues. no such business practices in the current eCommerce time can survive. Let's see what they will do and say.
Hello, we are sorry for the bad experience you had. Could you please tell us what's happen? We will do best to improve. You can contact via email zhaolu@yoycol.com.
my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success
We are deeply sorry that bring the inconvenience for you,we already report this issue to our system, now they said already fix well, and we have sent Email to you. If you still have this problem, please be free to tell us.