Yoycol: Print on Demand , 117 avaliações

Classificação geral
3,6
Número por nível de avaliação
  • 74% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 2% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 21% das avaliações são de 1 estrelas
Data de edição: 20 de dezembro de 2021

The operation is very convenient. Especially in terms of products, very easy to use, highly recommended.

SuperBikerTee
China
21 dias usando o app
Yoycol official deixou uma resposta 20 de dezembro de 2021

Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)

9 de dezembro de 2021

I really like them material it's good and good customer services. And they have so many different products.

Carkingtee
China
20 dias usando o app
Yoycol official deixou uma resposta 16 de dezembro de 2021

We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality our product and customer service.
Thanks for your support to Yoycol!

13 de setembro de 2021

I like the design mode of this platform very much. I am serious about business and explain some design content and suggestions in detail.

wannababe
China
20 dias usando o app
Yoycol official deixou uma resposta 16 de dezembro de 2021

We are so appreciate your evaluation, we will continue to make our effort to strenghten our qulity our product and customer service.
Thanks for your support to yoycol!

Data de edição: 20 de dezembro de 2021

2nd Update: After leaving this review, Yoycol reached out and has finally refunded me for this order. Now, they are asking that I "update" my review based on their after-sale service. So, in summary, I would never advise you to use this company with items that require you to use the size chart, such as tops and pants. You will run into inconsistencies and as it stands, I am starting to get returns from my customers for this specific top because it is made too small and not according to the size chart. I am starting to issue refunds and I will probably have over $575 in refunds to issue to customers who bought this top. Don't use this company if you need to rely on the size charts. 1st Edit update: Since Yoycol responded with a ridiculous reply, I must respond as well and wish I could do ZERO stars here: They are NOT providing after sale service as they claim in their reply - they have refused to refund the item according to their return policy. They claim it is not a case of right or wrong in their reply. IT IS ABSOLUTELY A CASE OF RIGHT AND WRONG when you are dealing with size charts that should be able to be relied upon. This is NOT about my opinion, but about measurements which are FACTS. When it's made the wrong size and not according to your size chart, you need to make it right with your customer. Just advising to buy bigger sizes, well, what about what I have already bought? What are you going to do to make that right, just take my money and run? I was not asking that you change your size chart, only that you adhere to your size chart in making your products, OR change your size chart to match how you make your products, otherwise, you are misrepresenting your company. That is NOT TOO MUCH TO ASK OR EXPECT. ORIGINAL REVIEW: I have been using this POD supplier for a little over a month and decided to randomly test one of their tops, the furry women's hoodie. I have a 43in bust measurement and their size chart shows that a 3XL is a 48in bust, so I ordered a 3XL. There should have been plenty of room, however, this top was so tight on me, I could barely breathe in it; it was a good 5 inches too small. They argued with me back and forth through email that their bust measurements are at the armpit line, not the natural bustline. What tailor measures a bust line at the armpit line? This is not a tailoring standard, to say the least. Even measured incorrectly at the armpit line, the item was still 2 inches too small, even with their variation of 1 inch allowed. They still argued and defended their size chart. I charged back on my paypal, however, they require that I return a custom POD item to them in order to issue the refund. A custom POD top they cannot re-use. This appears to be a method to deter refunds because of the customs paperwork can be difficult to get through for first timers and the cost of the return being my responsibility. The charge to return to China through a trackable USPS is over $60, the item I paid for was $47, because I paid for DHL fast shipping. Nonetheless, I will still be returning the item and writing off the shipping amount if they do not make this right. I will recover the cost in my taxes, no money off my back as this will NOT deter me from getting a refund on a poorly sized product. This goes to show that they will not honor their return policy found at their website. I sent them almost $2,000 in sales the first month I used them, now I am getting returns and having to issue refunds to my customers on this very same hoodie all because of sizing issues, go figure. I have taken down every item I designed on their POD app from my 5 shopify stores and 4 Etsy shops. Yoycol does bad business, they cut corners by using as little fabric as possible to keep their costs cheap and make it nearly impossible to return items for refunds without incurring heavy costs on our end. NOT GOOD BUSINESS and definitely not a way to establish any kind of good working business relationship with your customers. Yes, we are your customers, but not anymore. I have at least a dozen other POD vendors that are reliable and true to their size charts.

Candy Couture Boutique
Estados Unidos
6 meses usando o app
Yoycol official deixou uma resposta 14 de dezembro de 2021

Dear Candy,
Yoycol products fit real human modelling using data from Europe and America . The size charts are built upon universal international size system. Furthermore, we are providing the garment lectures for you to learn more about garment measuring methods. The lectures are also available on Youtube, please check like https://www.youtube.com/watch?v=JJNMo8eVm9E for more! We are sorry for the loss due to the divergence in your size selection . As a long-time partner, Yoycol stand with you and bear with you of your loss. Yoycol will devote to POD industry at our best efforts. We expect a better tomorrow together with all of our customers. The Customer Support Team will always serve you faithfully. we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)
Yoycol Support Team

17 de fevereiro de 2022

Great app with a wide variety of products. Good customer support, very responsive and friendly. Recommended.

Shroom Beach
Estados Unidos
15 dias usando o app
Yoycol official deixou uma resposta 17 de fevereiro de 2022

Thanks for the great review ! We appreciate your kind words and your business.

10 de setembro de 2021

I made an order 08/21 just received my items today. That's not the issue the issue is that the order is completely wrong. Wrong size wrong feel, wrong materia, doesn't look like what I ordered.

WOWSarafina
Estados Unidos
4 meses usando o app
Yoycol official deixou uma resposta 13 de setembro de 2021

Hello from support team of Yoycol,

Thank you for printing your design inspiration on Yoycol, we are glad you can contact us.

We have checked your comments and feedback. At present, we have not seen the exact order number and clear product pictures. Please help us provide some basic materials for starting the after-sales service so that we can submit it to the after-sales department for verification.

We will arrange staff to help you deal with it as soon as possible.

If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com In addition, you can find the jivo online chat portal on our official website.

Thank you for using yoycol to print your inspiration, and look forward to seeing you again!

Michael

best regards!
Yoycol Support Team

12 de setembro de 2022

The products are great. The communication is not. I placed a test order to see how Yoycol would handle getting a regular customer order and they have failed every step of the way. Had this been a real customer I would have been in deep trouble as the item ordered has been in production for over a month and Yoycol has not been responding to my inquires about the item. Overall/to summarize: the product quality is honestly pretty nice as my test items actually got made and sent out. The customer service doesn't exist unless you leave a bad review as they will hop to answering those pretty fast it seems, and expect long shipping times.

Raijukaiju
Estados Unidos
4 meses usando o app
Yoycol official deixou uma resposta 14 de setembro de 2022

Firstly, we are very sorry that you have experienced these problems, the shipping is affected due to the Covid-19 recently broke in our region.
Sorry that our support didn't reach you in time, we will improve our service.

16 de dezembro de 2021

This app is good. Easy to use with functional design. Free version is worh to try it. It is suggested to use patiently.

BMC OnlinesStore
Hong Kong, RAE da China
12 dias usando o app
Yoycol official deixou uma resposta 16 de dezembro de 2021

We are so appreciate your evaluation, we will continue to make our effort to strengthen our qulity our product and customer service.And we will follow your advice and try our best to meet your demand.
Thanks for your support to yoycol!

29 de outubro de 2020

Easy to use. The quality of the product is very good. Encountered some installation problems, through email to help me solve. It's nice.

DroneMhoping
China
12 dias usando o app
Yoycol official deixou uma resposta 26 de novembro de 2020

Hi DroneMhoping,

Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need. Hope you have a nice day!

20 de dezembro de 2021

Very practical, save a lot of time, convenient for me to carry out a lot of business that could not be carried out before, greatly reduce inventory pressure, and the basic style is also very in line with the needs of customers

lovemaye
China
12 dias usando o app
Yoycol official deixou uma resposta 20 de dezembro de 2021

Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)