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Prompt customer service to resolve problems or concerns that the droppshipper may have when utilizing the app.
Dear user, welcome to use Yoycol, we sincerely apologize that our service was not satisfactory for you.
After checking your orders, we have found that your orders' production time are usually in 2-5 days. The supply chains are also improving production efficiency. As the shipping time is restricted by uncertain factors such as various countries and the current epidemic, we cannot fully control the shipping. However we are also actively communicating with many logistics companies to make sure the orders are delivered in time.
We're also developing the functions of our websites to meet the customers requirements. The technicians are confident that 3D Mockup will be applied to more products and provide better services for all of us. We appreciate that you like our 3D Mockup function,, we are striving to use more resources to develop this function. Please contact us in email or website if you need services, we will be in touch.
We welcome you to contact us on business matters. Our staff will commit to improving their delivery and give you the star service you deserve.
It's easy to use this app, the quality is great, I have received many compliments about the quality. Customer service is fast and helpful. Thank you, guys.
Thanks for your positive recomment，we will constantly make our effort to strenghten our customer service and high-quality product to our customer.
We are apperciate your support to yoycol.
Yoycol helps us a lot in our sales work. This is really a useful app. If you want to start with Print on Demand let choose Yoycol. Thanks a lot
Hi,
Thank you for your review. Glad to hear you are loving your purchase.
Looking forward to further cooperation .
We really appreciate your recommendation.
Yoycol is really a great supplier, high products quality, the processing time is so fast and great customer support, especially Anna. Highly recommend!!
Thanks for sharing your precious time to review Yoycol. The staff you mentioned, Anna said you are also a nice, patient, and incredible person. Yoycol will continue to supply more high-quality products at competitive prices. We will do better and hope you could always stay firmly with Yoycol.
Pros: Ease of use. Pretty good quality.
Cons: Limited product compared to other on demand. Shipping takes entirely too long. I placed an order (#218655366139285504) on 8/13/2021 and received it on 9/21/2021. This may cause you to lose customers. Up to date shipping can improve.
Hello from support team of Yoycol,
May your business flourish
Thank you for your affirmation of our platform and product quality.
Order number :#218655366139285504
We have checked the package trajectory of the order and found that the package transportation trajectory was stalled between August 19 and September 1.
The problem is that during the epidemic, a large number of international flights were grounded, and the logistics provider has urgently arranged it, but There was still a delay in the delivery of the package.
We are deeply sorry for this problem . Some things were unexpected during the epidemic. We have handed over to the logistics department to monitor the delivery date of the package, and subsequent package delivery time will be improved a lot.
Thank you for printing your design inspiration on Yoycol. Looking forward to be your long-term partner .
Bunny
best regards!
Yoycol Support Team
I am very happy with the customer service of Yoycol, it's highly responsive. Having a problem with an order, which DHL could not deliver, I was contacted briefly by Yoycol to solve it. Order done on time, good service! I recommend it!
Hi Accesorios Hombr3
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need.
Hope you have a nice day!
yoycol is perfect from prints to customisation and printing my store looks great and happy with everything so far
Hi yoycol family,
Thank you for the fantastic review! We loved being of service to you and hope we can assist you again soon. If you have any other questions, please don't hesitate to contact us.
Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.
Hello from customer support team of Yoycol,
We are so sorry that bring the inconvenience for you
Order:520604054434779136
Firstly, we apologized for your order situation
We already upgraded the production process time and service quality, which is in order to provide better experience for our customers on the period of cooperating with yoycol,thanks so much for your kind understanding
And for this order status, we have applied the refund for you, and the refund has arrived your account already, please check it in your account. Every effort will be made to serve your future needs in a manner more consistent with your expectations and our standards.
Best regards!
Yoycol Support Team
Shipping times are ok, quality has been great with everything i order, but the customer service is amazin. I made a mistake in a big order and they found out and reached out to me before doing anything.
Hello from customer support team of Yoycol,
We appreciate you taking the time to post your review to yoycol.
We definitely want to keep providing you with quality products and efficient services.
We thank you for your trust in yoycol and wish you every success in your company
If you have any questions, please contact yoycol customer service team
Best regards
Yoycol customer support team
Yoycol offers a wide variety of products and working with them has been a wonderful & fruitful experience. Kudos to Molly who is always so responsive to enquiries and doing her utmost to support us in our business. Their dedication & professionalism in making things work and resolving problems promptly is highly commendable. Thanks again Yoycol.
Hi Emma Bea,
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need. Hope you have a nice day!