Recensioner (45)
Förfina
-
Efter omdömen
seem cool but the mockups look super bad and blurry which makes me think they wont be able to handle detailed graphics
Hello from the Yoycol support team,
Thank you for your feedback. We are so sorry to hear that you didn't have the best experience with us.
If you could tell us more mockup suggestions or ideas? we will report to related department , then we will try our best to meet your requirement my friend,thank you
Please contact us and provide your order information: support@yoycol.com.
And we will solve your issues and concerns in the first time once we got your feedback
Best regards
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice.
Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience.
As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees .
For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail .
https://www.yoycol.com/helpcenter/NaN/93
The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add)
First, enter your store and click Yoycol apps.
Second, choose one product to design and publish it.
Third, you can set a retail price after clicking 'Publish' button.
Thank you for your comments and feedback. We are always concerned about and committed to improving our service.
We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com .
In addition, you can find the jivo online chat portal on our official website.
best regards!
Yoycol Support Team Supervisor
I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered.
The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses.
Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional.
Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard.
In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience.
I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol,
We are so sorry that bring the inconvenience for you,
We checked the email contacting history, for your questions , which divided into two categories
1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding
2: the personalization feature work in your store
You need to follow this link:
https://www.yoycol.com/helpcenter/5/218
You were following the old link steps before dear, and this is the key link to use this personalization feature function
And you kept mentioning the liquide code or script :
Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding
Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :support@yoycol.com or online chat once you have any issues，our customers support team would provide the timely response for you.
Have a nice day!
Best Regards
The application is easy to use, friendly, the support team is very enthusiastic, the product quality is good and the delivery is fast. You should use it if you work in the POD industry.
Hi, thank you for your kind remarks on us. It's would be a great encourage for us to do better.
It’s very convenient. I like this plugin very much. I recommend it. Many products can be uploaded accurately, which makes our shop more abundant and customers choose more
Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product.
We are very happy to work with you
my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success
We are deeply sorry that bring the inconvenience for you,we already report this issue to our system, now they said already fix well, and we have sent Email to you. If you still have this problem, please be free to tell us.
We used to use Yoycol for a long time ago. Nice to find this app in Shopify. Good support, good price.
Hi,
Thank you for your review. Glad to hear you are loving your purchase.
Looking forward to further cooperation .
We really appreciate your recommendation.
The customer service is very reachable. They solve my problems quickly so I can sell my products soon!
Hello from the customer support team of Yoycol,
Thank you very much for your positive feedback. We are glad that you are satisfied with our products and services.
We appreciate your recognition, as it helps us improve our work and provide better experiences for future customers. Your satisfaction is our greatest reward.
If you have any suggestions or opinions, please let us know. Based on your feedback, we will do our best to improve and optimize our products and services.
Sincerely
Yoycol Customer Support Team
The design interface is easy to use and they have a great collection of products that are high quality! Their customer service have been very helpful with my questions. I highly recommend adding them to your store!
Hi Nasty Ghoul,
Thank you for using our app. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need. Hope you have a nice day!
App is very easy to use and place orders. Staff is very sweet and attentive and reply very fast to any questions or concerns. Pricing is also the best pricing I have seen. Cant wait to work further!
Hi The Geeky Robots
Thank you for your support. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need.
Hope you have a nice day!