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My experience with Yoycol has been great. Their customer support is great, and although the shipping did take a bit longer than expected I was blown away by the quality of the products. I definitely recommend these guys if you desire premium quality with your prints.
Hi Forum of Marcellus,
Thank you for your support. We are so happy that you have a good experience with Yoycol services. Yoycol is always here to help you with anything you need.
Hope you have a nice day!
I just came here to make sure nobody else made the same mistake as I did. I searched and found this app is the easiest and best to add your design with and spent 11 months building my store only with this app. They have the most terrible support and leave you all on your own and you WILL have problems with your customers. Dont be fooled by their cool products, they are all just decor and this app will destroy your reputation if you choose it. I have taken screenshots before deleting the app and starting a new one to show to whoever wants proof. I have over 1000 items added and after 11 months I found they also don't have a proper shipping rate. you can find the price for 1st item but then the second item has no price. I asked for help to fix this problem and they said if you buy 100 items then we will fix it. very funny way to do business. finally, I hope you trust my review and find yourself am established company to work with.
Hello from customer support team of Yoycol,
We appreciate you taking the time to post your suggestion for yoycol.
I would really appreciate valuable advice on the size of yoycol's product .
I am very grateful for your affirmation of the quality of yoycol products, and we will continue to provide you with high-quality and cost-effective products.
In addition, I strongly recommend that you make an accurate choice based on the measurements of the measurements when choosing a size.
If you have any questions please feel free to contact yoycol customer support team for help
Best Regards
Yoycol customer support team
I first found out about Yoycol on the Shopify App Store. I was struggling with Printify because of the third party vendors not listening to advice and pricing becoming an issue. So I did a little digging on YouTube and social media to figure out more about Yoycol. I heard a lot of positive reviews about their products. And not only that I saw that Yoycol was pretty much a gold mine for all over print clothing, which my store focuses on. So I did a few designs and I purchased some products to see how they would turn out. When I received them they were AMAZING!!! Way better quality than MWW on Demand. Even the shoes that I got from Yoycol have helped me very much so with my plantar fasciitis. The shoes I am talking about are the air cushioned shoes. Customer support is working on improving their services which is normal for any new company trying to get their foot off the ground. The shipping is slower than most print-on-demand companies, however, I am happy to trade slower shipping for way better product quality! I personally love Yoycol and their products and look forward to see them flourish in the future!!!
Hello from customer support team of Yoycol,
Thank you for your trust in yoycol.
Yoycol has advanced supply chain and printing equipment, we are committed to provide better quality products and grow your business.
We are constantly adjusting and optimizing the logistics carrier, and our shipping time will become shorter in the near future.
If you need any other help, please feel free to contact us：support@yoycol.com
Best Regards
Yoycol customer support team
The products look great and there is a lot of variety, however the production times and shipping times are atrocious. I personally have been waiting over a month for my sample items to arrive and my customers that have ordered are experiencing the same. The customer service is redundant, asking questions that they already have the data to confirm, and have taken so long to respond with reprints when items have arrived with paint splatters and sewing mistakes. DO NOT USE THIS APP if you don't want complaints from your customers for sub par items and shipping delays.
Hello from customer support team of Yoycol,
Yoycol is committed to providing customers with high-quality products and services, we are very grateful for your valuable suggestions on yoycol orders, and we will do our best to improve customer experience.
We will plan to establish a localized supply chain in your country to ensure a shorter order delivery time.
At the same time, we will continue to optimize the after-sales service system to bring you a better service experience. Thank you for your trust in yoycol.
Best Regards
Yoycol customer support team
Very good POD supplier. The quality of the products is good and many unique all-over print products! I would like to say, the quality of the cotton AOP products is the top tier in the market. Besides, the customer service is great too, special thanks to Abby for her great support which makes my business running smooth.
Thanks for your support and like. I hope everything goes well with you :)
The quality, pricing, and product selection are amazing, yes. But what is REALLY amazing is the turnaround time. I was just SHOCKED at how quickly I received my samples. I almost expected bad products, it happened so fast. Let me tell you, when I opened that parcel I could've cried - the prints looked absolutely gorgeous and the construction was superb. I can't wait to do more business with you guys!!
We deeply appreciate your evaluation，we will constantly make our effort to heighten our customer service and quality of our product to customer.
Thanks for your support to yoycol!
Love Atisha Lee! She is an amazing sales rep supportive and attentive. I will definitely continue to buy from her
Hi there,
We’d just like to thank you for taking the time to write this review of Yoycol's support. Every bit of feedback like this does so much to help us out!
Thanks for your kind words about our manager, Atisha Lee, she says you are also a nice customer!
We’re very grateful for customers like you and hope you stick with us for years to come!
Prompt customer service to resolve problems or concerns that the droppshipper may have when utilizing the app.
Dear user, welcome to use Yoycol, we sincerely apologize that our service was not satisfactory for you.
After checking your orders, we have found that your orders' production time are usually in 2-5 days. The supply chains are also improving production efficiency. As the shipping time is restricted by uncertain factors such as various countries and the current epidemic, we cannot fully control the shipping. However we are also actively communicating with many logistics companies to make sure the orders are delivered in time.
We're also developing the functions of our websites to meet the customers requirements. The technicians are confident that 3D Mockup will be applied to more products and provide better services for all of us. We appreciate that you like our 3D Mockup function,, we are striving to use more resources to develop this function. Please contact us in email or website if you need services, we will be in touch.
We welcome you to contact us on business matters. Our staff will commit to improving their delivery and give you the star service you deserve.
If there was a no star rating that would be what I would rate them. I have been waiting for 2 orders that were placed in January. There response times are sometimes days. Their complex shipping charges goes by the weight of your product, you don't know until you check out. Their policy is clear as mud!!
Thank you for your review. We're very sorry to hear about the issues you have experienced with the orders. Please know that with every issue we urge you to reach out to our support team to get the situation resolved, including the payment and shipping charge issue - support@yoycol.com or LiveChat on our official website.
For your 2 orders placed in January, our support team has noticed you on 4th March through the JIVO live chat and 16th March through the email, to claim that your payment is not successful. At that time, we suggested you to checking with your payment company like PayPal or bank. Only received the money, we can fulfill your orders.
For the shipping charge, we use online automatic shipping calculate to charge for your fees. It depends on distance and weight. Just as the normal ways logistics company did. Once you choose the destination and the products, we will show the shipping fee in the calculation dashboard immediately, not until you check out. In addition, we give you three kinds of schemes: the fastest, the cheapest, and customize.
Thank you for your valuable suggestion. In order to give you a more intuitive display, we will consider showing our shipping calculation method in the form of a table. And we also consider calculating the cost according to the number of pieces in the future.
If you have any other concerns or suggestions, please check in with us at support@yoycol.com.
Definitely the best overall for price and quality of all the POD companies. It has been so much easier to run my business since choosing the Yocol. The printing quality is so well&the shipping is fast and reasonable, especially during pandemics!
Hey there, Yoycol always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.