Yoycol: Print on Demand , 118 条评论

Dear,
Thanks for your review.We appreciate you taking the time to share your experience in such detail. We're sorry to hear that you had to go through this situation about production + shipping delays.
We have returned your money back to your payment account, and you can check it later. To express our apology, the parcel will still be delivered to you for free.
Just as the situation you feedback to us, during February, we got a large amount of orders out of our expect , We tried our best to fulfill all orders as fast as possible, but your order was dispatched until March. We were not able to control the shipping speed, we even didn’t find your package was not updated.
To improve our service moving forward, we will update the function to display the shipping information on Yoycol dashboard after March 15th, by then you can track the shipping status. Furthermore, We’ll choose better shipping companies to shorten our delivery time. Last but not the least, We’ll promote the service level of our support team. 
We would really like to help you out and fix any problems occurred , If you have any other questions or concerns, please don't hesitate to reach us at support@yoycol.com.

Kind regards,
Judy from Yoycol support team

Hello from Yoycol support team,

Firstly we are deeply sorry that bring the inconvenience for you dear, for the shipping time,could you please kindly tell us your order number?we would check for you,so sorry that make you feel so unhappy dear.

And the shipping side recently in a busy time for the Christmas festival, so the local dispatching time might be slow dear, please kindly understand, any problem you could come to complain for us, we woud check and confirm the problem for you and provide you the solution dear.Even the shipping side we could not control but we would urge for you.

If you have any questions, you can contact us by email or chat, we will reply to you within 24 hours after receiving the message, this is our contact information: https://www.yoycol.com/contact_us

We are committed to turning around your experience.

Yoycol Support Team

Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product.
We are very happy to work with you .

Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)

Hi, sorry for that you don't get a smooth experience when using Yoyocl. You can join our whatsapp group, which was shown our website. There is staff to solve for you. Hope you can give us another chance.

Dear user,

Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.

We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally?

And could you please send us your account?we will check it for you.

Our technical team and I are on standby to support, and we are committed to turning around your experience.

Once again, thank you for your feedback and for helping us to improve.
And you can contact us here:https://www.yoycol.com/contact_us

Best regards!
Yoycol Support Team

We are deeply sorry that we have left you a bad consulting experience.

As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees .

For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail .
https://www.yoycol.com/helpcenter/NaN/93

The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add)

First, enter your store and click Yoycol apps.

Second, choose one product to design and publish it.

Third, you can set a retail price after clicking 'Publish' button.

Thank you for your comments and feedback. We are always concerned about and committed to improving our service.

We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com .

In addition, you can find the jivo online chat portal on our official website.

best regards!
Yoycol Support Team Supervisor

Hello, we are sorry for the bad experience you had. Could you please tell us what's happen? We will do best to improve. You can contact via email zhaolu@yoycol.com.

Thanks for your positive recomment，we will constantly make our effort to strengthen our customer service and high-quality product to our customer.
We are appreciate your support to yoycol.

Hi,

Thank you for your review. Glad to hear you are loving your purchase.

Looking forward to further cooperation .

We really appreciate your recommendation.