評價 (118)

整體評分
3.7
各級評分數量
  • 74% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 2% 的評分為 2 顆星
  • 20% 的評分為 1 顆星
2021年12月20日

Very practical, save a lot of time, convenient for me to carry out a lot of business that could not be carried out before, greatly reduce inventory pressure, and the basic style is also very in line with the needs of customers

lovemaye
中國
使用應用程式 12天
Yoycol official 已回覆 2021年12月20日

Hello, We are so appreciate your evaluation, we will continue to make our effort to strengthen our quality of our product and customer service.If we can be of any further assistance, pls do not hesitate to contact us, support team Email: support@yoycol.com. And you also can contact us from FaceBook, Yoycol Support Team.(https://www.facebook.com/Yoycol-Support-Team-108765018122158)

編輯時間:2022年8月31日

Great products but absolute worst customer service. It has been almost two weeks and our customers order hasn't even been processed. After multiple attempts to contact customer service through chat, emails and even having shopify contact them there was no response to the emails sent and even with screenshots showing they weren't even looking at the right store my customers order STILL hasn't even been started. I understand the COVID issues which is why we tried to be patient but this is unacceptable when customer service isn't even looking at the right information/account to resolve the issue. We have no choice but to uninstall this app and remove all products from our store.

Soul Coffee Apparel
美國
使用應用程式 4個月
Yoycol official 已回覆 2022年8月31日

Hi, we are very sorry that you have experienced these problems.
Our technical team are on standby to support, and we are committed to turning around your experience. We have reached out to you via email to discuss and assist you in the best way possible.

2022年7月21日

STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in production and bad customer service to silence. Cannot deliver goods on time Shopify should not promote such app. Check out their Whatsapp page most vendors are complaining about the same issue. ( Yoycol) Upgrade service or get out. Shopify!! Please take action.

snackonart
美國
使用應用程式 4個月
Yoycol official 已回覆 2022年7月21日

Sorry for the bad experience you got with us. Our support team is dealing with your issue. We apologize again. We will improve and hope we can copperate in the future.

2021年7月6日

It’s very convenient. I like this plugin very much. I recommend it. Many products can be uploaded accurately, which makes our shop more abundant and customers choose more

newlakedown
中國
使用應用程式 10天
Yoycol official 已回覆 2021年7月16日

Thanks for your positive comment, we really appreciate your evaluation.We will comtinue to strenghten our customer service and our product.
We are very happy to work with you

2022年8月10日

The quality and service are inconsistent. I have to pull their items from my store because they were sending items that were missing finishes... hems... buttons...loose strings. I'm not sure they have quality checks. They also don't respond to you when you reach out about fixing the problems. Their slack quality could diminish your reputation. I wish I could upload pictures. They sent me shorts with one hemmed leg and the other leg wasn't even stitched. No one caught it before sending it over seas.

Sew Lit Creations Brand Ltd.
美國
使用應用程式 2個月
Yoycol official 已回覆 2022年8月17日

We sincerely apologize for the problem and not offering service in time. You can join our whatsapp group. There were staff could solve for you.
Deeply sorry for the inconvenience it causes you.

編輯時間:2022年4月6日

**UPDATE**
So A customer service rep reached out to me and they refunded my money and assured me it won't happen again. So i will be placing one more order with them to see how it goes. As i stated before the quality of the products are good and the prices are good. i'll give an update on the new order i receive. i will be trying the express shipping this time to see how long it takes. Ok I don't like to do negative reviews but I been left with no other choice. So first let me say that I ordered a couple of items from YOYCOL. I ordered a shirt which without tags that I paid for, YOYCOL refunded the cost of tags. I ordered the shirt in an XL but it was more of a Large fit, I attributed this to me not paying more attention to the size chart and measurements, no big deal. I ordered a mask it was good no complaints. I ordered women's flare bottom pants and again the size I order was XL but it fit my model more like a Large. Again I attribute this to me not paying more attention to the size chart and measurements. This first order took about 4 weeks to arrive. This wasn't an issues as I was planning on ordering in bulk and the prices are pretty low compared to other POD services I use. Overall that first order went as expected no real complaints except clothing not branded as the site advertised. Now for the reason for my 1 star rating. I placed a second sample order of a pair of sunglasses on Feb. 9, 2022. today is March 5, 2022 and I still haven't received my item. I emailed YOYCOL with no reply. I commented on their facebook page with no reply. I even sent a message on their WHATSAPP and they replied asking me if i wanted to add a cotton polo shirt to my order without telling me what is going with the item I never received. so overall I give them a 1 Star rating. It is very unfortunate because I was looking forward to using YOYCOL as my main POD service to order in bulk.

Grooves Fashion and Footwear
美國
使用應用程式 5個月
Yoycol official 已回覆 2022年3月7日

We appreciate your business.

The person who consulted the question in your screenshot is also a customer of Yoycol . He isn't our support. The customer is consulting about cotton products.

Sorry for the inconvenience, we have arranged the corresponding support staff to handle the problem for you.

If you have any questions, welcome to contact us via email or online chat. Our corporate email is support@yoycol.com.

Cooperation needs to be polished, Yoycol will work hard and serve better for better long-term cooperation !

If we can be of any further assistance, pls do not hesitate to contact us.

2021年7月7日

This is a super app. It is quick and easy to use. It works seamlessly with my shop and i am able to manage my designs easily.

TinSign
中國
使用應用程式 6天
Yoycol official 已回覆 2021年7月16日

Thanks for your evaluation and we are so happy to have nice customer like you. We will try our best to heighten our customer service and product quality.

2022年5月26日

The application is easy to use, friendly, the support team is very enthusiastic, the product quality is good and the delivery is fast. You should use it if you work in the POD industry.

Moon Best Print
越南
使用應用程式 5天
Yoycol official 已回覆 2022年5月27日

Hi, thank you for your kind remarks on us. It's would be a great encourage for us to do better.

2021年6月24日

Love this app merchandise & mockup & price base cost <3. We need fast shipping too .............................

VIO STORE
越南
使用應用程式 5天
Yoycol official 已回覆 2021年6月25日

Thanks for your positive evaluation, we will continue to strengthen our customer service and will also follow your advice.

編輯時間:2023年1月27日

Updated 27JAN2023 - Still no product and no reply from customer support after three inquiries. Very unprofessional company - I suggest spending money elsewhere.
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Updated 24JAN2023 (Originally written 20JAN2023) - Downgraded from 2 stars to 1 star. Yoycal is not responding to any of my emails asking where my order is. It has passed their guarantee time by far and they are not responding to emails. I would strongly suggest staying away from this company - in my opinion, they appear to have some pretty major issues and they are all bad.
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Original Post - 21JAN2023
Second attempt at working with Yoycal so... shame on me.

First time - took 20+ days to receive half a dozen shirts. Took so long I almost forgot I placed the order. Products were good quality but what's the use if my customers have to wait three weeks or more for delivery? Had to drop them or loose my clientele.

Second time - had been watching the Yoycal site (because prices are good and product is as well) and checked web reviews found on other sites and saw comments that they were working on shipping times and customer service procedures (haven't used Yoycal customer service so can't comment on that). After a few months I decided to create a couple basic shirts (1 AOP tee and one simple front/back tee) with Yoycal as well as two other POD companies I haven't used before. One of them had me the entire order in six days, the other had one shirt to me in six days and the second shirt arrived the next day. Both companies have high quality tees but are also considerably higher in prices... BUT they both beat their expected delivery time by several days which is huge. We're now 11 days in to the order and status on the Yoycal order page shows the same status it has showed since day one - "Awaiting Shipment". Further research shows a label has been created (11 days ago) and the order has yet to be received for shipment. Once again, Yoycal has good prices and, as far as I still know, quality tees, but, if your competitors get orders out in a week, and my current provider gets them to me within that time frame as well... no matter how good your prices are Yoycal... I can't use you. I hope Yoycal can figure out their obvious major shipping issues - shipping times like this are a small business killer.

420K Gold
美國
使用應用程式 大約1個月
Yoycol official 已回覆 2023年1月25日

Hello from support team of Yoycol,

Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our users.

Under the impact of the new policy of COVID-19, our supplier and factory has no choice but to start the Chinese New Year holiday early this year.So the order fulfillment time will be affected.

We have reached out to you via email to discuss and assist you in the best way possible. 

If you have other problems with ordering, please contact us: support@yoycol.com

Once again, thank you for your feedback and for helping us to improve.