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I have integrated my shop, designed products, have customers asking why theres no shipping.... I attempted to order myself, and after multiple emails with no response am looking elsewhere to redesign. Service needs attention.
Dear user,
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our customers.
We have checked your comments and wanted to know if the problem you reported still exists. Has your customer been able to place an order normally?
And could you please send us your account?we will check it for you.
Our technical team and I are on standby to support, and we are committed to turning around your experience.
Once again, thank you for your feedback and for helping us to improve.
And you can contact us here:https://www.yoycol.com/contact_us
Best regards!
Yoycol Support Team
I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered.
The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses.
Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional.
Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard.
In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience.
I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.
Hello from support team of Yoycol,
We are so sorry that bring the inconvenience for you,
We checked the email contacting history, for your questions , which divided into two categories
1： the coupons: for this issue we already fixed well, we confirmed in the middle of Jan,you already received the coupons dear and every new customer won't meet this issue again, thanks for your kind understanding
2: the personalization feature work in your store
You need to follow this link:
https://www.yoycol.com/helpcenter/5/218
You were following the old link steps before dear, and this is the key link to use this personalization feature function
And you kept mentioning the liquide code or script :
Because we already fixed well for this issue,you don't need to consider there is no way of pasting the copied script to the Yoycol.script , Because it does not exsit,thanks so much for your kind understanding
Finally ,we checked that you placed some sample orders already, if you have any problems with the orders? please contact us by email :support@yoycol.com or online chat once you have any issues，our customers support team would provide the timely response for you.
Have a nice day!
Best Regards
UPDATE App issues. On chat with tech support for 4.5 hrs and (with 6 comments from tech support) 2nd chance starting to look like a bad choice.
Because I believe in being fair I'm going to give this application a 2nd shot. Everyone falls short and deserves a second chance. Hopefully, this app will not let me down the second time. I Will update in two weeks from today
We are deeply sorry that we have left you a bad consulting experience.
As a supplier, we cherish every customer who accompanies YOYCOL to grow. We attach great importance to this problem and will strengthen the service and communication skills of employees .
For the problem you encountered about how to adjust the price, we has been updated to help center . There is link of help center about how to edit the price. You can track this link to check detail .
https://www.yoycol.com/helpcenter/NaN/93
The retail price is the amount you charge your customer for your product.Your profit is retail price minus cost at Yoycol. (Retail price=Product's price at Yoycol+Shipping rate+Profit you add)
First, enter your store and click Yoycol apps.
Second, choose one product to design and publish it.
Third, you can set a retail price after clicking 'Publish' button.
Thank you for your comments and feedback. We are always concerned about and committed to improving our service.
We hope our processing result can get your further comment, thank you ! If you have any questions, you are welcome to contact us via email or jivo chat. Our corporate email is support@yoycol.com .
In addition, you can find the jivo online chat portal on our official website.
best regards!
Yoycol Support Team Supervisor
No customer service, No fast production, No on-time shipment. Your money will be held and they never reply to anything. please stop using Yoycol for now until they fix their issues. no such business practices in the current eCommerce time can survive. Let's see what they will do and say.
Hello, we are sorry for the bad experience you had. Could you please tell us what's happen? We will do best to improve. You can contact via email zhaolu@yoycol.com.
my templates will not publish and no one is responding to my chat or email request. I have tried multiple times without success
We are deeply sorry that bring the inconvenience for you,we already report this issue to our system, now they said already fix well, and we have sent Email to you. If you still have this problem, please be free to tell us.