Yoycol: Print on Demand

So far so good! I launched my business almost a month ago and have had several orders not only for myself, but from customers as well. Shipping does take awhile with Economy shipping, but the quality of the items is pretty awesome! I have ordered several clothing items for men, women, kids, and pets and they have all been great.

Overall, I am satisfied with their products' fabric and design quality. The production and shipping are both very speedy as well. I am happy that I've found this company to help build my brand of clothing items. I would recommend ordering a sample of the clothing items you are selling to get a true opinion and to probably size the items at least one size larger in your store, and this, of course, depends on the clothing item such as material and how it's made.

I recently had the displeasure of interacting with Yoycol's customer service team, and I must say that my experience left much to be desired. It is unfortunate to have to share such a negative experience, but I believe it's important for potential customers to be aware of the issues I encountered.

The first major problem I encountered was the lack of competence among the customer service representatives, particularly individuals named Eleven, Chara, and YoYo. It was evident that they were ill-equipped to handle customer inquiries effectively. They often seemed confused and unable to provide clear and helpful responses.

Furthermore, when I requested to speak with a manager, I received a response from someone claiming to be the "Manager of Yoycol customer support team." However, it soon became apparent that this was just a pseudonym used to avoid addressing the issues I raised. This lack of transparency was highly unprofessional.

Another significant issue was their group communication page, which was supposed to be managed by YoYo. Unfortunately, YoYo's handling of this page left much to be desired. Half the time, my questions were completely ignored, leaving me frustrated and unheard.

In summary, my experience with Yoycol's customer service (Eleven and Chara)was extremely disappointing. The incompetence of their representatives, the lack of transparency with managerial roles, and the inadequate handling of group communication all contributed to a frustrating and unsatisfactory customer service experience.

I hope that Yoycol takes this feedback seriously and makes improvements to their customer service department to ensure that future customers do not have to endure the same frustrations that I did.

Do not use this app. I have an order that has been 22 days in "production" and have send every day of the last 12 days messages but they do not help you or follow-up. They are still not willing to refund my order. Please avoid at all cost or have extremely unreliable production with no help from their customer service.

I've been asked by several people who are big fans of other platforms and Yoycol is in my opinion the absolute best for my business and many others, I could not ask for any better. Unbelievable Customer Service, super helpful My Yoycol Rep. Eleven is always front and center when I have an issue and always quick with an answer to a question that i might have even though we are in different time zones...Stays on the ball....And for that i'm Thankful...I haven't seen anyone else come close to the quality of the material which was very important to me. They are the Goto!!