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Yoycol is an easy-to-use tool that can help dropshippers to design their own products in a simple and efficient way. It is very easy to start a print-on-demand dropshipping business with us. As a brand, our mission is to be constantly innovative to allow people to express themselves in every market and make design easy for everyone. We are dedicated to helping every merchant succeed. Choose from high-quality products, create and sell your designs. No need to worry about production,...
Updated 27JAN2023 - Still no product and no reply from customer support after three inquiries. Very unprofessional company - I suggest spending money elsewhere.
Updated 24JAN2023 (Originally written 20JAN2023) - Downgraded from 2 stars to 1 star. Yoycal is not responding to any of my emails asking where my order is. It has passed their guarantee time by far and they are not responding to emails. I would strongly suggest staying away from this company - in my opinion, they appear to have some pretty major issues and they are all bad.
Original Post - 21JAN2023
Second attempt at working with Yoycal so... shame on me.
First time - took 20+ days to receive half a dozen shirts. Took so long I almost forgot I placed the order. Products were good quality but what's the use if my customers have to wait three weeks or more for delivery? Had to drop them or loose my clientele.
Second time - had been watching the Yoycal site (because prices are good and product is as well) and checked web reviews found on other sites and saw comments that they were working on shipping times and customer service procedures (haven't used Yoycal customer service so can't comment on that). After a few months I decided to create a couple basic shirts (1 AOP tee and one simple front/back tee) with Yoycal as well as two other POD companies I haven't used before. One of them had me the entire order in six days, the other had one shirt to me in six days and the second shirt arrived the next day. Both companies have high quality tees but are also considerably higher in prices... BUT they both beat their expected delivery time by several days which is huge. We're now 11 days in to the order and status on the Yoycal order page shows the same status it has showed since day one - "Awaiting Shipment". Further research shows a label has been created (11 days ago) and the order has yet to be received for shipment. Once again, Yoycal has good prices and, as far as I still know, quality tees, but, if your competitors get orders out in a week, and my current provider gets them to me within that time frame as well... no matter how good your prices are Yoycal... I can't use you. I hope Yoycal can figure out their obvious major shipping issues - shipping times like this are a small business killer.
Hello from support team of Yoycol,
Firstly, we are very sorry that you have experienced these problems. Thank you for taking the time to provide this feedback - we appreciate it very much as it helps us to build a better service for you and all our users.
Under the impact of the new policy of COVID-19, our supplier and factory has no choice but to start the Chinese New Year holiday early this year.So the order fulfillment time will be affected.
We have reached out to you via email to discuss and assist you in the best way possible.
If you have other problems with ordering, please contact us: email@example.com
Once again, thank you for your feedback and for helping us to improve.
STAY AWAY!! BAD SERVICE !! SHIPPING TIME IS TERRIBLE. Over 21 days still in shipping and bad customer service to silence. Cannot deliver goods on time Shopify should not promote the such app. I order myself to test this app.
Hello from Yoycol support team,
Firstly we are deeply sorry that bring the inconvenience for you dear, for the shipping time,could you please kindly tell us your order number?we would check for you,so sorry that make you feel so unhappy dear.
And the shipping side recently in a busy time for the Christmas festival, so the local dispatching time might be slow dear, please kindly understand, any problem you could come to complain for us, we woud check and confirm the problem for you and provide you the solution dear.Even the shipping side we could not control but we would urge for you.
If you have any questions, you can contact us by email or chat, we will reply to you within 24 hours after receiving the message, this is our contact information: https://www.yoycol.com/contact_us
We are committed to turning around your experience.
Yoycol Support Team
I first found out about Yoycol on the Shopify App Store. I was struggling with Printify because of the third party vendors not listening to advice and pricing becoming an issue. So I did a little digging on YouTube and social media to figure out more about Yoycol. I heard a lot of positive reviews about their products. And not only that I saw that Yoycol was pretty much a gold mine for all over print clothing, which my store focuses on. So I did a few designs and I purchased some products to see how they would turn out. When I received them they were AMAZING!!! Way better quality than MWW on Demand. Even the shoes that I got from Yoycol have helped me very much so with my plantar fasciitis. The shoes I am talking about are the air cushioned shoes. Customer support is working on improving their services which is normal for any new company trying to get their foot off the ground. The shipping is slower than most print-on-demand companies, however, I am happy to trade slower shipping for way better product quality! I personally love Yoycol and their products and look forward to see them flourish in the future!!!