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AI agents that resolve support tickets end-to-end and self-improves over time
Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest.
- Built to fully resolve tickets, not just deflect or hand off
- Ask Yuma to build automations, analyze tickets, monitor performance, and more
- Connects to Gorgias, Zendesk, Kustomer, Re:Amaze, Loop, Recharge, and more
- Matches your brand voice across email, chat, and social; in any language, 24/7
- Comes with white-glove support
Språk
Engelsk
Denne appen er ikke oversatt til Norsk (bokmål)
Fungerer med
- Gorgias
- Klaviyo
- Kustomer
- Recharge
- ShipUp
- Zendesk
Kategorier
Priser
Small Merchant
$850 / måned
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
14-dagers gratis prøveperiode
Medium Merchant
$1,200 / måned
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
14-dagers gratis prøveperiode
Alle kostnader faktureres i USD. Gjentagende og bruksbaserte kostnader faktureres hver 30. dag.
Omtaler (8)
- 100 % av vurderingene er 5 stjerner
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0 % av vurderingene er 4 stjerner
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0 % av vurderingene er 3 stjerner
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0 % av vurderingene er 2 stjerner
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0 % av vurderingene er 1 stjerner
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial.
Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive.
We are very happy with Yuma!
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied.
It also allowed us to create advance auto pilots in order to make automatic changes in Shopify.
It is saving us time daily and we are very happy with the results so far.
Brukerstøtte
App-støtte leveres av Yuma AI.
Ressurser
Denne utvikleren tilbyr ikke direkte støtte på Norsk (bokmål).
Lansert
7. mai 2025
Tilgang til data
Denne appen trenger tilgang til følgende data for å fungere i butikken. Finn ut hvorfor i utviklerens personvernerklæring .
Se kundedata:
Sensitive data, data om enhet og aktivitet
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Sensitive data
Navn, e-postadresse, telefonnummer, fysisk adresse
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Data om enhet og aktivitet
Geolokalisering, IP-adresse, nettleser og operativsystem
Se data om ansatte og bidragsytere:
Butikkeier, bloggmedvirkere
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Butikkeier
Navn, e-postadresse, telefonnummer, fysisk adresse
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Bloggmedvirkere
E-postadresse, IP-adresse, nettleser og operativsystem
Se og rediger butikkdata:
Kunder, produkter, bestillinger, rabatter, gavekort, butikkvaluta, Nettbutikk, Shopify-administrator
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Rediger kunder
Kundedata
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Se produkter
Varelager, produktoppføringer, produkter, publiseringer av produkter på salgskanaler, samlinger
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Rediger bestillinger
Tildelt distribusjon, bestillingsutkast, distribusjon av bestillinger, distribusjon administrert av forhandler, bestillingsredigeringer, all bestillingshistorikk, returer, fraktinformasjon, tredjepartsdistribusjon
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Rediger rabatter
Rabattkoder og kampanjer
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Rediger gavekort
Gavekort
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Rediger butikkvaluta
Kredittkontoer i butikk, transaksjoner for kredittkonto i butikk
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Se nettbutikk
Betalingsside, nettbutikksider, metaobjekt-definisjoner, metaobjekter
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Se Shopify-administrator
Juridiske retningslinjer
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Se andre data
Lokaler, steder, Innstillinger for Shopify Markets, betalingsbetingelser, prisregler, kjøpsmuligheter, oversettelser
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