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AI agents that resolve support tickets end-to-end and self-improves over time
Yuma takes real actions (refunds, cancellations, returns, subscription changes, etc) to close tickets autonomously in your brand voice. It's purpose-built for Shopify and pulls directly from your order data, product catalog, and customer history. Building automations is the hard part. So it comes with conversational AI built into the core of the platform. It knows your full setup: tickets, automations, knowledge base, metrics, brand voice. Describe what you want. It does the rest.
- Built to fully resolve tickets, not just deflect or hand off
- Ask Yuma to build automations, analyze tickets, monitor performance, and more
- Connects to Gorgias, Zendesk, Kustomer, Re:Amaze, Loop, Recharge, and more
- Matches your brand voice across email, chat, and social; in any language, 24/7
- Comes with white-glove support
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Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
- Gorgias
- Klaviyo
- Kustomer
- Recharge
- ShipUp
- Zendesk
Kategorier
Priser
Small Merchant
$850 /månad
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
Prova gratis i 14 dagar
Medium Merchant
$1,200 /månad
Monthly fee including a package of automated tickets, overage fees apply. Additional support fees may apply.
Prova gratis i 14 dagar
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Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag.
Recensioner (8)
- 100 % av omdömena har 5 stjärnor
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0 % av omdömena har 4 stjärnor
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0 % av omdömena har 3 stjärnor
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0 % av omdömena har 2 stjärnor
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0 % av omdömena har 1 stjärnor
We've been consistently impressed with Yuma. The danger with using AI for CX is always hallucinations. Their approach of building bots for specific use cases and limiting the amount of knowledge the AI can ingest for any given situation has driven unbelievably high accuracy. Some of our bots are consistently hitting 98% quality, which I've never seen another AI tool deliver. CSAT results are the same as our full team, at 4.7+. Their support team is remarkable. Any and all requests or features we've asked for have been built and set up in weeks. The team is very communicative and very easy to reach via Slack and/or email. They are proactive, often bringing suggestions to our team on how to improve our customer experience. Run, don't walk towards working with them!
Yuma has helped us significantly during periods of extremely high demand, providing great support for our customers and streamlining service at times when a quick response is crucial.
Additionally, the attention from Nour, coordinating calls to clear up doubts and add new processes, is always excellent and super attentive.
We are very happy with Yuma!
Thanks to Yuma, we are closing 30% of our tickets without any human interaction, with 70% to 80% of customers satisfied.
It also allowed us to create advance auto pilots in order to make automatic changes in Shopify.
It is saving us time daily and we are very happy with the results so far.
Support
Appsupport tillhandahålls av Yuma AI.
Resurser
Den här utvecklaren erbjuder inte direkt support på Svenska.
Lansering
7 maj 2025
Dataåtkomst
Appen behöver tillgång till följande data för att kunna fungera med din butik. Läs mer om anledningen till detta i utvecklarens integritetspolicy .
Visa kunduppgifter:
Känsliga uppgifter, enhets- och aktivitetsuppgifter
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Känsliga uppgifter
Namn, e-postadress, telefonnummer, fysisk adress
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Enhets- och aktivitetsuppgifter
Geolokalisering, IP-adress, webbläsare och operativsystem
Visa personal- och medarbetaruppgifter:
Butiksägare, bloggmedarbetare
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Butiksägare
Namn, e-postadress, telefonnummer, fysisk adress
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Bloggmedarbetare
E-postadress, IP-adress, webbläsare och operativsystem
Visa och redigera butiksuppgifter:
Kunder, produkter, ordrar, rabatter, presentkort, värdecheck, Webbshop, custom_data, Shopify admin
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Redigera kunder
Kunduppgifter
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Visa produkter
Lager, produktlistningar, produkter, publiceringar av produkter i försäljningskanaler, produktserier
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Redigera ordrar
Tilldelad distribution, orderutkast, orderdistributioner, distribution hanterad av handlare, orderredigeringar, all orderhistorik, returer, fraktinformation, tredjepartsdistribution
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Redigera rabatter
Rabattkoder och kampanjer
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Redigera presentkort
Presentkort
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Redigera värdecheck
Värdecheckskonton, transaktioner för värdecheckskonto
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Visa webbshop
Betalningssida, webbshopssidor
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View custom data
Metaobjektsdefinitioner, metaobjekt
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Visa Shopify admin
Juridiska policyer
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Visa övriga uppgifter
Platser, Shopify Markets-inställningar, betalningsvillkor, prisregler, köpalternativ, översättningar
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