OC Meta Pixel‑ Facebook Pixels
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Great app and excellent support! The team helped me quickly identify and fix a pixel duplication issue, and everything is now tracking correctly. Very responsive, clear instructions, and professional support. Highly recommended!
Thank you so much for the wonderful review! 🙌
We’re glad our team could quickly help identify and fix the pixel duplication issue and get everything tracking correctly again. Your kind words about our support truly mean a lot — thanks for the recommendation, and feel free to reach out anytime! 😊
Ryan很负责仔细的帮我解答疑问， 非常感谢。
感谢您的好评！🙏 很高兴Ryan能帮您解决问题～ 您的满意是我们最大的动力！如果以后有任何疑问，随时联系我们哦 😊
Great app with accurate tracking and smooth setup. The Conversion API integration works well and gives much clearer data than the standard pixel. Support is fast and helpful. Ryan helped me fix an issue quickly. Highly recommend.
Thank you for the kind words! 😊
We're glad the Conversion API integration is giving you clearer and more accurate data — that's exactly what it's built for. And we'll make sure Ryan sees your shoutout, he'll be happy to hear that!
If you ever need help with anything, we're just a message away. Happy tracking! 📊
Un grand merci à Peter de m’avoir aidée. Il a été d’une grande aide, très professionnel et d’une rapidité incroyable. Je suis très contente d’être passée par cette application, et surtout un immense merci à Peter !
Very knowledgeable Super helpful, I'm looking forward to working with this app.
Thank you so much for your kind words! 🙌
We’re really glad you found our team helpful, and we’re excited to support you as you continue using the app.
Also, thank you for joining the meeting with us — we truly appreciate your time. We hope our suggestions around ads strategy and retargeting will help you maximize your campaign performance.
Looking forward to working with you — feel free to reach out anytime! 😊
excellent application
good app and support
Thank you for your feedback! 😊
We’re glad you’re happy with the app and our support. If you ever need any help, feel free to reach out anytime!
Good App, Have been using it for a while, and the support team is great. Thanks
Thank you so much for your review! 😊
We’re glad to hear you’ve been using the app for a while and that our support team has been helpful. Thanks for your continued support — we’re always here if you need anything!
Setup took less than 5 minutes and everything works flawlessly.
A clean dashboard lets you easily track views, add-to-cart actions, checkouts, and completed orders.
On top of that, the support is outstanding — fast, clear, and very helpful.
Thank you so much for the detailed review! 🙌
We’re thrilled to hear the setup was quick and that everything is working flawlessly for you. Glad the dashboard and tracking features are helpful — and we really appreciate your kind words about our support. If you need anything else, we’re always here! 😊
EDIT 11/29 POST RESPONSE FROM ORICIHI: Anyone lucky enough to read this message will not regret it. I would like to point out that no refund was made. At the time, I was on a trial period, so I would have paid (even a high price!), so there was no refund. I also pointed this out separately, so I don't understand why it was taken into consideration in the response. So, from this alone, it is clear that they don't know what they are talking about or how to deal with customers. Unfortunately, I am no longer your customer, as I have felt cheated several times. The basic video they sent me makes no sense and proves nothing. I asked them one thing and they replied with another.
PRE:
I feel cheated
Downloading this app was my downfall. Unfortunately, I trusted the positive reviews, but if you think about it, no one really bothers writing positive reviews. Most of the time, reviews are written by people who’ve had serious problems, so they’re negative. This is one of those. Stay away. Data not tracked correctly, non-existent customer service (they respond after 7 hours and never when you need them), for a simple configuration job they took about 3 days without ever completely resolving it and showing the correct time zone in the data (other apps do it immediately, it's just a basic configuration). The only response they give is “our team is working for you, you have to be patient.” Bot-like responses, always identical, that don't let you know if they're reading your follow-up questions. A service to stay away from, it only caused me problems during Black Friday week. Not up to standard for me.
[We hope Shopify and other merchants reading this understand the context of this situation]
[Last update] [We cannot issue a refund for this store because you have not made any payment]
Thank you for sharing your experience. We’re truly sorry that our app and our support did not meet your expectations during such an important period. We understand how stressful tracking issues can be, and we take your feedback seriously.
We’ve already:
- explained all your questions clearly
- provided a screen-recorded video to demonstrate everything
- made sure that your pixel is tracking properly and safely
We also issued you a full refund right away because we never want merchants to pay for something they don’t feel confident using.
Just to note:
- If our app were actually unreliable or fraudulent, we don’t think you would still be using it today.
- After carefully explaining and addressing all your requests, asking us to pay $1,000 for waiting less than 24 hours over a weekend is truly beyond the scope of our service. We hope you can understand this context.
We hope Shopify and other merchants reading this understand the context of this situation.
— The Orichi Facebook Pixel team.