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SUSAH NAK BERCAKAP DENGAN SUPPORT ADVISOR !!! NEED HELP !!!
We are very sorry for your frustration. We have been responding to all the messages you’ve sent us, but we suspect that our replies are not reaching you or are ending up in your spam folder.
You are requesting support for an issue with a product that you are NOT using Zakeke for, but another app!
I’d be happy to explain everything on a call if you respond to our messages.
I use Zakeke to create a 3D Guitar Configurator that enables my customer to preview and build their dream guitar. This helps me get rid of numerous back and forth mails with the customer to create custom renders, gives the customer real time preview with amazing features like dynamic weight and pricing. It really changed everything for us
Very cool and complete app with great customer support.
Scelto tra tanti altri configuratori 3D, Zakeke è stato il migliore dopo settimane di valutazione, e ha portato i suoi frutti.
È perfettamente integrato con i nostri modelli 3D già sviluppati, abbiamo dato la possibilità ai nostri clienti di mettere mano al prodotto, riducendo costi di personale e tempo di produzione.
È una scelta estremamente vantaggiosa perché porta nuovi utenti al sito, rafforza l'immagine del nostro marchio e dà quel di più che non ci si aspetta da un'esperienza online.
La sfida principale potrebbe essere il setup iniziale, ma grazie all'assistenza dedicata, abbiamo gestito tutto senza particolari sforzi.
Lo consiglio vivamente a chiunque voglia migliorare l’esperienza di acquisto online con prodotti personalizzati.
App works well.
3 stars because if you use Coreldraw, corel doesn't recognize the font when you import the svg. ( I did ask for help with this and they said it works fine with Illustraor etc..) This then causes a huge issue of figuring out what font was used. You can use Inkscape to figure it out but at that point I can do a layout way quicker.
If they figured out the Corel issue this would be a great app.
So to save my sanity I think I will be deleting it.
Thank you for your review; the honest opinions of our customers help us improve.
Zakeke's ultimate goal is to help print providers automate and scale operations by generating print-ready files that require no further intervention for order fulfillment.
Among the various formats, Zakeke generates an SVG file according to international standards, which all graphic software, including CorelDRAW, can read.
CorelDRAW still reads the SVG file but doesn't identify the font used. The SVG standard includes the font name in quotes (e.g., "Adamina"), but CorelDRAW fails to recognize it, requiring manual font identification. While this is a limitation of CorelDRAW, we understand it impacts your operations. We will soon release a fix to remove the quotes in the SVG for CorelDRAW, ensuring the font is recognized automatically.
***UPDATE July 2024***
Fix released last July 8.
There are no longer any compatibility issues with SVG outputs in CorelDraw.
Zakeke was our 3rd app to try to simplify our custom orders. I wish we would have tried it first, it works great. Highly recommend this app.
App interface is beautiful and easy to navigate. I love that I can upload my own fonts and cliparts. Their template feature saves a lot of time too.
Tech support are friendly and always ready to help. Looking forward to more features soon!
The app is very responsive and so is the staff. There are other apps that do the same thing on shopify. But where this app sets itself apart is the staff that supports it.
We've tried a number of product and print customisers over the years. This is the only one that hits the mark. So much thought has gone into Zakeke for both backend and frontend. Support is helpful, excellent and quick.
Zakeke is by far the best product designer on the Shopify app store. It seamlessly integrates into your shop and allows you to create your own design templates for products with a 3D viewer or choose from some Print On Demand companies and drop ship products with ease. Zakeke support and developers are above the rest. The listen to our needs and make necessary adjustments to improve the application based on feedback. Highly recommended!