Recenzje (66)
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I am setting up a new store and had some questions about the options. I spoke with Goran and Gaia and both are awesome to get support from. Setting up Zakeke is very easy compared to other customizers honestly. I look forward to working with them for long term. There are lots of features the app provides and you can add so many cliparts and assign those cliparts to different products. Amazing!Thank you!
Thank you so much for your kind words! We’re really happy to hear that setting up your new store with Zakeke has been smooth and that Goran and Gaia were able to support you so well throughout the process.
It’s great to know you’re already appreciating how easy the setup is compared to other customizers, as well as the flexibility of features like clipart management across different products. We’re excited to support you for the long term and help you get the most out of your store as your customization experience grows.
Nice App, we use it more then one year and has been working very good. Would recommend.
Great app for 3d and AR. And even better support! Fixed all my problems, thanks to Elena, Domenico, Nicola, Marinella and other Zakeke Team members!
Thank you for your review! We’re delighted to hear that you’re enjoying Zakeke’s 3D and AR capabilities, and even more so that our support team was able to help resolve all the issues you encountered.
A special thanks from Elena, Domenico, Nicola, Marinella, and the rest of the team for your mention. We work hard to make sure merchants can fully unlock the value of interactive 3D and AR experiences, so your feedback means a lot to us.
This app appeared to be everything I needed and I was very wrong. I've never seen an app try to nickel and dime their clients so badly. Customer service is slow and unhelpful. They'll give you one answer to your question and then contradict themselves with a different answer to the same question; then offer to charge you an additional fee with a different app. I have invested a large amount of time into customization and I am now willing to throw that effort away and find a different app. I recommend to continue your search for this type of app and move along. Stay away from this product.
Thanks to the Zakeke team we have been able to develop an unique 3D model for our products. The detail and partnership we have experienced with Zakeke has been thorough in our entire process. We have received support and guidance on building our product. We are pleased with Zakeke and the customer service
Thank you so much for your kind words! We’re truly pleased to hear that, together, we were able to develop a unique 3D model for your products and support you throughout the entire journey.
It means a lot to know that you appreciated both the level of detail and the partnership you experienced with our team. Providing guidance at every stage of the process is something we care deeply about, and we’re very happy to hear that our customer service made a positive impact.
Great experience as a seller with the team. Fast, pro-active and friendly communication and a lot of willingness to find solutions and also advancing trust in growth.
As the tool is constantly evolving, some reviews I saw here regarding a bad buyer experience are not true anymore. The usage for the customer is more intuitive now.
Very reliable tool - would 10/10 recommend.
Thank you for this wonderful review! We’re very happy to hear that your experience with our team has been fast, proactive, and friendly, and that you felt supported in finding the right solutions for your business.
We also really appreciate your comment about how the product has evolved over time. We continuously work to improve the buyer experience and make the tool more intuitive, so it’s especially valuable to hear this recognized by someone using Zakeke as a seller.
Zakeke is a fantastic personalization tool! Easy to use, seamless Shopify integration, and great support. The 3D preview really helps customers and has boosted our sales. Highly recommended!
Thank you so much for your review! We’re delighted to hear that you find Zakeke easy to use, well integrated with Shopify, and supported by a great experience with our team.
It’s especially rewarding to know that the 3D preview is helping your customers and contributing to better sales performance. Helping merchants create smoother and more effective shopping experiences is exactly what we aim for.
I was initially very excited to try Zakeke, as its functionality seemed perfect for automating and streamlining our customisation workflow. Zakeke promotes "Printing Methods" as a core feature — to quote their own description: “This is where you can create a printing method and assign it to one or more products, sides, or even variants.”
However, after setting it up with a Print-on-Demand (POD) integration, I quickly discovered a major limitation: you cannot assign additional Printing Methods when using POD. This was a dealbreaker for us. The app markets itself as both POD-friendly and focused on advanced print configuration — but in practice, you have to choose one or the other. If you opt for POD, you lose access to what Zakeke itself calls a “core” part of the platform.
It’s frustrating. We were hoping to use Zakeke to automate and control our custom print setup, but instead found it lacked the very functionality we needed most.
If you rely on POD, be aware: you won’t be able to create Zakeke’s Printing Methods.
That said, - their support team is very responsive and provided quick assistance when needed.
Thank you for your honest and detailed review — and you're right in pointing out this limitation.
Printing Methods are indeed one of the most powerful features in Zakeke. They not only allow customization of the design tools available to end customers but also define the type and structure of the print-ready file expected by the merchant. However, when it comes to Print-on-Demand (POD) products, we currently restrict access to Printing Methods. This is because POD workflows involve automatic file generation and submission to the POD provider, and allowing full customization of these parameters could result in files that are incompatible with the provider's print requirements — potentially causing orders to fail.
That said, we fully understand how this can be frustrating, especially for users looking to combine the flexibility of Printing Methods with the convenience of POD automation. We're actively exploring ways to address this limitation, including a simplified version of Printing Methods that would be compatible with POD workflows without risking file rejection.
We truly appreciate your feedback, and we're glad to hear our support team could assist you quickly. Your input helps us shape the platform and improve it for all users.
(Updated Review)
Zakeke has truly impressed me—not just with the platform itself, but with the team behind it.
When I first started using Zakeke, I rated it 3 stars. The seller tools were excellent, but the buyer experience had some frustrating issues. I shared my concerns, and what really stood out is that the Zakeke team—including the COO—personally reached out to understand and address them.
Since then, we’ve been working together on improving key parts of the experience, and I’ve already seen meaningful changes. If you’re a seller and run into challenges, don’t hesitate to speak up—Zakeke listens and genuinely works with you to improve the platform.
While it can be pricy, the combination of robust features and responsive support makes it worth it. It’s not perfect yet, but it has a lot of potential, and I now feel confident recommending it.
Grazie all'ottimo supporto e alla disponibilità del loro team, siamo riusciti ad avviare con successo questa iniziativa con Zakeke. Sono molto attenti a soddisfare i requisiti del cliente cercando di trovare sempre la soluzione migliore, anche laddove abbiamo incontrato ostacoli non previsti. :)
Grazie mille per aver condiviso la vostra esperienza. Siamo molto felici di sapere che, grazie al supporto e alla disponibilità del nostro team, siete riusciti ad avviare con successo la vostra esperienza con Zakeke.
Per noi è fondamentale accompagnare i clienti con attenzione, soprattutto quando emergono esigenze specifiche o ostacoli non previsti. Sapere che questo approccio sia stato apprezzato è per noi una grande soddisfazione.
