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Great Support!!! Some problems (due to my fault) in the beginning but the great support by Giusi and the technical team determined the reason quickly and gave my perfect instructions how to solve it! Absolutely satisfied...
We're using Zakeke for our store to customize mug prints and other similar printed products.
It's been the ultimate experience with all the features the App offers, especially the 3D preview, it's AMAZING!
I have tried many of the interactive product designers in Shopify for personalizing our prints. They all fell short in some way. Zakeke has been relatively smooth to use but what really sets them apart is their customer service. Each time I have run into something they respond ASAP. When there have been features that they aren't currently offering, they have worked them into their timeline and kept me notified about when to expect them. Looking forward to rolling it out site wide.
Nicola and the team really go out their way to help. We've used this app for 6-12 months now and would be lost without it.
Gives our customers brilliant flexibility within the shopify store.
I've been very happy with this custom designer app. It works really well, very user friendly and I have had almost no issues with it. Also, their support team responds quickly to inquiries. Would definitely recommend!
This app was exactly what i needed to customize our product - not just text but a list of symbols from a gallery. Update: The. Best. Customer/Technical Support Ever! seriously, they are so customer oriented. im so so happy with the team!
This app is by far the best customizer for your website, not only is it the best looking that we have used, but the support you receive from the developers is second to none, always quick to respond and want to hear any ideas you have for the future of the app's development, my kind of people, keep up the fantastic work guys! best regards TKR Graphics
Through my experience as a digital service provider and business owner, I MUST say Zakeke's support is the best. They don't use Live chat but it's like Live chat Most importantly they solve the problems for you. Zakeke is helping increase my store's sales and AOV! Thanks, Ken, Filipo, and others I didn't meet
Awesome app and a-lot of opportunity in it also really awesome support team! Helped me out with the 3D models and even more! Strongly recommend :)
Absolutely one of the best product customization tools available. Their support team responds quickly and is very helpful. The feature set and integration with Shopify is excellent and customers love the design tool. If I had any issue/request, the production data they provide is good if you are doing one-off products. But for large print on demand sites, you will need to integrate with Zapier since the data they send back to the Shopify order is fairly limited. However this is a minor complaint and for high-end site selling customized products, this is the perfect addition to your Shopify site.