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The app is a development in the right direction. I´d like to have a live chat, the integrations need a bit more work than the current documentation is capable of explaining. It would be cool, to have a page for feature requests.
The front end of Zakeke Customizer needs to undergo a small redesign, hopefully asap. It would be better if we had bigger buttons for the 2 main functions:´upload photo´ and ´add to cart´.
Also a missing key function is to twist the print-area, so that clients who are uploading pics in horizontal format, would be able to twist the print area to horizontal or portrait.
Im excited how the company envolves and if it will become a long term App that i will be using for my shop.
Overall its recommendable, but you have to be technically versile as of now 14.11.2023.
Hello, thank you for your review and detailed feedback, it's highly appreciated.
We'd like to highlight that the twist of the print area is one of the features coming up with the very next update. Also, regarding buttons and other front end details, we are currently working on a new revamped UI, totally customizable to meet these demands and support your growth.
For any other doubt or issue, please contact us at help@zakeke.com, our team will gladly respond to your requests.
Thanks again!
I think that Zakeke solved most of my issues on offering customers web2print choice instead of print on demand.
It's easy to understeand, user friendly interface, great possibility to customize your product with your personal template and more..
I'm at the beginning but I'm full satisfied.
Great tool so far. Very odd that simple things aren't allowed in the beginning plan like Bulk Variations. If someone wants to customize a product but add a different name to 10 of the same design, they have to make 10 products unless I want to pay like triple the money per month.
Also, I don't understand why they don't have a warning that certain options cost more until AFTER you've already spent time setting the option up and getting it ready, you go to hit save or publish and THEN it says you have to upgrade your plan.
So far, I have to say it is phenominal service! The individual helping me has gone above and beyond helping me get zakeke to work with my shopify store. It's exactly the product I wanted! My site wouldn't be how I wanted it without their help! So thank you for the top notch customer service!
My company has a complex product, but Zakeke is able to handle all of the variables our product entails. I am super happy with the Zakeke solution.
On of the best APP on Shopify. Its very helpful and they are very good and i love to work with Zakeke on my store , They answer all my question directly and helping me to find saloutions
Great Support!!! Some problems (due to my fault) in the beginning but the great support by Giusi and the technical team determined the reason quickly and gave my perfect instructions how to solve it! Absolutely satisfied...
Absolutely one of the best product customization tools available. Their support team responds quickly and is very helpful. The feature set and integration with Shopify is excellent and customers love the design tool. If I had any issue/request, the production data they provide is good if you are doing one-off products. But for large print on demand sites, you will need to integrate with Zapier since the data they send back to the Shopify order is fairly limited. However this is a minor complaint and for high-end site selling customized products, this is the perfect addition to your Shopify site.
This app is perfect for our custom laser engraving and sub dye product POD business. Easy to implement, listings are set up in minutes, and the backend handling of the production files simplifies the process of pulling production files for production. The recent integration with Etsy has also been a game changer, giving us a viable option to provide our customers with custom engraved and printed products, where no good options existed prior. TL;DR: Love this app. 5-stars isn't enough. Customer for life.
One of the worst apps out dont get me wrong nice interface and system but terrible rude customer service.Shopify needs to ban this software developer and start and investigation. its a cash grab just take your money for a system with no help . if you are United Stated Based dont dare use it has tons of bugs when it comes to the imperial system
Hi, thank you for sharing your experience with us. We highly value our customers' opinions and make use of each feedback to improve the way we serve our clients every day.
After investigating the issue, we noticed the pricing rules for your products were not properly setup. We see you have contacted our support team but our instructions were not clear enough to help you change the settings in a timely fashion. We apologize for that and for not explaining it was not a bug, but a settings issue.
Great part of our 10,000 customers are based in the US, and we are deeply committed to providing the best service to each and every one of them. Sometimes that might not happen, and in those rare occasions, it makes us deeply apologetic and unhappy.
We believe in second chances! I hope you do too.
Feel free to reach out, so that we can make your experience a better one.
El soporte es siempre rápido y eficaz. La aplicación es funcional, y fácil de usar. Totalmente recomendable.
Zakaka is really a very useful app, it makes our shopify more perfect. Through simple settings, customers can easily customize their own products and place orders on our shopify, and we will continue to use them.
My business is basically built on Zakeke, and it looks great for now. I am especially satisfied with their customer care team, which is great and fast. Thanks, Zakeke!
The best programme if your letting customers customise a visual product. Customer support is outstanding. I'm very happy with this app so far.
Was a bit worried about moving away from my other personalizer app as I was comfortable with it but I'm so glad I did, the functionality front and back end is fantastic and production wise, its 100% better! great app and customer service is always on hand. I have tried and tested all the personalizer apps on shopify and even moved away from shopify but came back and used Zakeke. I have not used the 3D modelling yet but will do soon. Another amazing feature which is time saving is the integrations, the zapier tool allows me to have my ready to print files sent straight to my dropbox so no more time consuming work, just quicker and faster production!
I needed a refund for a charge for the Zakeke app that was loaded in Shopify but was not used. The Zakeke support team quickly provided my refund of $39.99. I plan on using the Zakeke Designer at a later date. Very responsive and understanding support group.
Awesome app and a-lot of opportunity in it also really awesome support team! Helped me out with the 3D models and even more! Strongly recommend :)
We tried many personalization Apps here in the Shopify App Store, but sadly none of them hit the mark for us nor the customers. After hours of searching, we found Zakeke. After watching their promotion video we knew we had to try out Zakeke. Zakeke in a nutshell: Pros:
- Easy to set up, user friendly
- Customer service is very responsive and helpfull
- Has great futures the more you pay (the prices are quite high, but what you get is insane)
- Easy to use for customers as well
- Works excellent on mobile (any software; Android, Apple etc.) Cons:
- Even tho it's friendly to set up, Zakeke is still a Shopify App which means it can break. It has a few bugs here and there but that's "normal". You can't expect a perfect App. I've used Zakeke for a few months now, and I finally can say (after many e-mails) that it works like it should be now. But that is to be expected.
- Translation in Zakeke itself is quite rough, we suggest you keep it on English if you use Zakeke for the most easiest experience.
This app was exactly what i needed to customize our product - not just text but a list of symbols from a gallery. Update: The. Best. Customer/Technical Support Ever! seriously, they are so customer oriented. im so so happy with the team!
A great app is useless if you can't get it to work so a responsive support team is critical. The folks at Zakeke not only offer a valuable sales & marketing tool but more importantly, provide invaluable assistance to maximize its effectiveness. Although we just started using it we are going to implement this app in all of our sites. Fantastic product & highly recommend it.
We use this a app for custom drinks and masks Shopify stores and it works like promoted. The support ist quick and helpfull and the features are all we need for a good user experience. With the 3d mode you have a nice feature to show the clients more.
We're using Zakeke for our store to customize mug prints and other similar printed products.
It's been the ultimate experience with all the features the App offers, especially the 3D preview, it's AMAZING!
I use this app to help my customers design their products and visualize it before checking out. Cart abandonment was reduce considerably and help me increase my revenue to 20%. This app also reduce our workload in terms of product designing and approval via email that takes a long process. Very useful app for a reasonable monthly rate. This app is highly recommended!
The best customization app. Unfortunately, there aren't many apps that support the 3D preview and across them, the Zakeke has the best user experience and configuration flexibility.
Also, they had good support who helped me with refunding when I accidentally missed my billing cycle expiration.
The application was not user friendly and we could not get anyone from Zakeke support to assist. Shopify made several attempts by emailing them but they would not contact me as support. Zakeke is a 3rd party application and Shopify does not know the functionality of it. We attempted twice to use the application in less than 15 days but to not much success. Finally, they billed me for a year and now is refusing to return my money . This really is a good example of poor business . I will now file a report with my bank for the return of my money and if that does not work, we will seek litigation.
We’re very sorry for your bad experience with Zakeke. We double-checked and it seems we have replied to all your messages within the day, including questions that were addressed for another app and those where Shopify was copied. Maybe you were not able to receive our answers or they got in the spam folder? Regarding the billing, you selected a 1-year plan with 30% discount, that’s why you were billed for that plan after the free trial, it’s the standard process. Hopefully this clarifies your situation, but feel free to reach our support for further details.
I use this app for let my customers being able to customize the products on my website. Is very user-friendly, and the support reply very quickly. I recommend.
error with the buy button, not quite visible in the shop. not all products are found in printful and not all mockups can be imported. images for variants are not transferred either. in addition, the fulfillment location cannot be selected. if I change the item price in shopify, the design button disappears in the shop. I have noticed these errors so far.
Hi! Thank your for your review. The issues you're having can be resolved:
- "buy button" = we guess you mean the "customize" button. It can be edited to make it as you prefer. You can make it on your own by following our guides or we can make it on your behalf.
- Not all products from Printful are available because it's not automatic to get them in the catalog for Zakeke. However, we periodically work on expanding the catalogs of our print-on-demand partners (as an example, new products from CustomCat were released today!)
- Fulfillment location: this is set in automatic by Printful based on the shipment address.
There is a couple of things that we need to understand better (the "images for variants are not transferred" and the "if I change the item price in shopify, the design button disappears in the shop"), that's why we sent you a message from our helpdesk. Happy to get them solved!
great app with which customers can easily create their own products, the support is very fast and the custimizer very easy to use. I am a little disappointed with the presentation of the products in the Custimizer, which was probably due to Printful.
Great support - one product image wasn't rendering correctly and they custom made a solution for us. The app is very easy to use and exactly what we need to allow customers to customise their own products - so combine that with such phenomenal customer service and you have a real winning app. HIGHLY RECOMMEND!
It gives my customers an awesome opportunity to make what they want, which they love to do! The program is customisable and easy to use for me and for my customers. An improvement to the team: the resolution is better on desktop than on mobile. But still worth 5 stars, great support aswell!
Amazing App! Fast & responsive. Does everything it promises without any hussle. Totally Recommend if you print your own products or you using any print on demand app!
Its been a few months since we started using Zakeke and we feel like this review deserves a revision.
We have a love-hate relationship with this app, i gotta tell you, this app is very technical (at least for our purpose). If you are a web-developer working for a client (store owner) then be prepared for a challenge!
Please don't panic, we still rated this app 5 stars even with all our complains. Lol.
First of all, if you have zero "computer" skills and you have no idea how to use Photoshop and you need to search online what is a .OBJ file, please do yourself a favor and stop reading - this review is not meant for you. Hire a web developer and ask him to read this review on your behalf.
Ill continue assuming you will understand what ill describe ahead.
Zakeke is an intermediary interface designed to allow direct customer interaction (for the purpose of aesthetic modification) before sending a product to the cart. Zakeke will not draw the product from your store inventory, so instead the product have to be created in Zakeke then placed on inventory for your customers to select and customize. Zakeke will automatically embed a "customize" button on your product.liquid so your customers will see the option to customize the product on the product page before sending the product to their cart. When a customer click on the customize button Zakeke will load your presets for that product and take the customer to the customization interface from where they can customize the product and send it to the cart.
Sounds good, right?
Well... here comes the "challenge" part.
The easy way to work with Zakeke is drawing products from CustomCat and/or Printful. Don't worry, there is an option on the Zakeke dashboard to help you do that. Pretty easy - really. But lets say you want to add a product manually, lets say a product not available on CustomCat or Printful, perhaps a product you can source yourself? Well, you will need to take your own pictures > create mask layers on .PNG > then "build" your product on Zakeke. This process has to be done by an expert (on photo editing) otherwise you will end up with a bad looking product on store display or with a mismatch on your product-mask for the customization interface.
Zakeke will take and display .OBJ files for mesh rendering but does not includes a 3D editor. You need those files including your textures before using its 3D function. Zakeke does not includes pre-rendered objects or textures.
This app has a learning curve and i believe they could have done a better job assembling the UI, however patience can be rewarding with this app. I gotta say this app is pretty unique on Shopify and will open a door of possibilities that your customers will certainly appreciate.
Just plan ahead, learn how Zakeke works and take your time asking question to support - they always answer, and that's great because the app does not need to be perfect, it need to be functional and they will help you along the way.
I strongly recommend Zakeke and this is my honest review after many months of trial and error.
If you would like to see Zakeke in action you are welcome to visit our shop www.novocaseshop.com and try it for yourself.
Cheers.
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First review: 3 Stars
Just downloaded and installed... and im so confused. This app has a steep learning curve. What is a "side"? I dont know - the app does not explain. How to use 3D models? I dont even know if my plan has those because i dont see the option.
Im confused and annoyed. My experience so far is not what i read on reviews :/
There is a video tutorial section - that i must admit is very helpful, but be prepared to spend some time there.
Im taking down two stars from my review. Initial impression is not good. UI need a serious overhaul to make this app more user friendly.
I will update my review as my experience progress.
App interface is beautiful and easy to navigate. I love that I can upload my own fonts and cliparts. Their template feature saves a lot of time too.
Tech support are friendly and always ready to help. Looking forward to more features soon!
It's a great app and easy to use once you've created a few test products. The interface is very intuitive and clean, would definitely recommend.
The support team is very helpful if you run into any issues.
www.statusmugs.co.uk Very pleased with this app highly recommend it grate customer service and the software is absolutely fantastic for what we need.
The Zakeke app has given me new hope for increased sales! Having vector art as an output will greatly reduce my production times. Many other customizer apps do not produce vector art, so this is huge.
I absolutely LOVE this app. The team continues to advance the features and make improvements. Using a customizer app is very advanced and takes a lot of work to implement each product on the back end of your store. The Zakeke app implementation is much more streamlined compared to other customizer apps.
Worth the money and the time. Great app!
The product designer is really nice and intuitive, the UI is easy to understand but unfortunately quantity discount (or 3rd party discount apps) for customized products in the checkout is not supported. If somehow this could be implemented it would deserve 5 stars.
5 Stars for the support. 5 Stars for the App. The best product customiser app on the market. The 3D preview is out of this world. We have not launched the website yet but are very excited about offering this level of customisation to our future clients.
I have asked for several modifications as our needs are quite specific and nothing has been too much trouble and all done in a very timely manner.
If you are looking for a customisation app then stop looking, you have found the best. I know, I have tried them all over the past 3 months.
Zakeke is a unique and amazing app that will let you customize and preview products in 3d.
What is also amazing is the team and customer service! They will go the extra mile to understand your issues and very very patiently solve them.
Highly recommended to boost your ecommerce capabilities&conversions!
I have searched for lots of apps here on Shopify and other sites to allow some online editing for customers customize their products, and this was the best one. Very easy to use, clean interface, fair monthly subscription and very easy going and kind staff, they helped me in all my needs and they listen a lot for all suggestions, really great staff! I really recommend this app!
Hi, I just wanted to congratulate you on a fantastic design suite, 2 days ago I built my own website www.weprintcups.co.uk, the first one I have ever created, and needed an app that allowed my customers to send me design information about their unique cup, I found your software and have integrated it within my site and I am very impressed, I have also created a youtube video showing its simplicity which is located in our blog section I have mentioned and credited you within the video. As I grow the number of products we have I would by looking at subscribing to your app when I have more than 1 product. Thank you Kind Regards Tony
By far the best customisation app around, with great support on hand. Really versatile too.
www.JoshyTees.com
I was looking for an app like this for months, glad I found this one. The app is so easy to use, in the back end and the front end.
I love that the app is customisable exactly for your needs.
Integration is pretty seamless, I had one very minor problem with the code on my website and the support team helped with this immediately, they’re very fast, efficient and polite.
They are committed to constantly updating the app and making it better.
For now, the only thing that I could say is that I am very happy with their app and with their support on my inquiries!!
By far the best designer in the shopify app store. Great support. Easy to use.
Great application, excellent support. They were helpful for every request we wanted. I would definitely recommend it.
Zakeke is easily the most user friendly designer on the market. Extremely customisable by both store owners and customers and your customers don''t need any graphics knowledge to use the designer. I had no trouble installing it and setting everything up was also fairly straightforward. Staff are super helpful and replied to my couple of questions within hours. I cannot recommend Zakeke highly enough.