Zakeke ‑ Customizer 2D 3D , 103 reviews

Overall rating
4.5
Counts per rating level
  • 80% of ratings are 5 stars
    82
  • 9% of ratings are 4 stars
    9
  • 4% of ratings are 3 stars
    4
  • 1% of ratings are 2 stars
    1
  • 7% of ratings are 1 stars
    7
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customization options, including 3D previews, especially for personalized or print-on-demand products. It's praised for seamless integration with Shopify, producing ready-for-print files, and positively impacting sales and cart abandonment rates. The pricing is seen as fair for the features provided. The customer service is noted for its responsiveness and openness to feedback.

Edited April 12, 2024

The program is great, and the features are excellent. The downside is that if something goes wrong with the app on the weekend, there is no customer service to get you back up and running. That's money lost until someone reaches out on Monday. On top of the monthly fee, the transaction fee adds up if you do a lot of sales.

Fotoxposure
United States
Over 5 years using the app
June 5, 2023

Great tool so far. Very odd that simple things aren't allowed in the beginning plan like Bulk Variations. If someone wants to customize a product but add a different name to 10 of the same design, they have to make 10 products unless I want to pay like triple the money per month.

Also, I don't understand why they don't have a warning that certain options cost more until AFTER you've already spent time setting the option up and getting it ready, you go to hit save or publish and THEN it says you have to upgrade your plan.

CK Graphics
United States
About 1 month using the app
August 29, 2023

Un po' difficile da configurare e sistemare con lo store, se ci fosse più documentazione e anche dei video più semplici sarebbe meglio

GUGGIARI
Italy
6 days using the app
February 25, 2020

error with the buy button, not quite visible in the shop. not all products are found in printful and not all mockups can be imported. images for variants are not transferred either. in addition, the fulfillment location cannot be selected. if I change the item price in shopify, the design button disappears in the shop. I have noticed these errors so far.

Empiva Austria
Austria
About 1 year using the app
Zakeke (Futurenext Srl) replied February 26, 2020

Hi! Thank your for your review. The issues you're having can be resolved:

- "buy button" = we guess you mean the "customize" button. It can be edited to make it as you prefer. You can make it on your own by following our guides or we can make it on your behalf.

- Not all products from Printful are available because it's not automatic to get them in the catalog for Zakeke. However, we periodically work on expanding the catalogs of our print-on-demand partners (as an example, new products from CustomCat were released today!)

- Fulfillment location: this is set in automatic by Printful based on the shipment address.

There is a couple of things that we need to understand better (the "images for variants are not transferred" and the "if I change the item price in shopify, the design button disappears in the shop"), that's why we sent you a message from our helpdesk. Happy to get them solved!

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