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During my interaction, I encountered an agent who lacked basic software knowledge. When I attempted to address my issue, the agent failed to understand my concerns and dismissed the problem outright instead of trying to resolve it.
There is no after-sales service and no customer service staff can be contacted.
安装不了
This is the first time I have ever left a negative review on Shopify. The APP itself is great,the customer service is the worst I have ever encountered from all the Shopify APPS. Hands down. They take a very long time to respond, and even when they do, they provide minimal assistance.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your dissatisfaction with our customer service. We appreciate your kind words about our app and understand that timely and effective support is equally important.
As a small team, we're currently managing a high volume of inquiries, with only two dedicated customer support members addressing over 100 customer questions daily. We strive to provide prompt and thorough assistance, but at times, our response rate might not be as quick as we or our customers would like. This is not an excuse but an explanation of our current limitations.
We are committed to improving our response time and the quality of our support. We're actively exploring solutions to enhance our customer service efficiency without compromising on the quality of support.
We hope that your questions were answered. If there's anything unresolved or any other way we can assist you, please don't hesitate to reach out. Your feedback is invaluable to us, and we're dedicated to making your experience with our app as positive as possible.
Thank you for your understanding, and we wish you a wonderful day.
无法使用
千万别用！！！使用三个月的忠告！
1.乱扣费，比如标价54.99产品，通过他们的模板集成的PayPal付款页面付款，收到的只有50，或者54，剩余零头抹掉。
2.付款页面不流畅，比如买家付款会一直重复之前的页面。
3.使用他们所谓PayPal express checkout 功能，买家付款后shopify后台订单不会显示（功能非常鸡肋！）
4.模板整体卡不流畅，也不像他们说的丝滑！
Never use it!!! Advice after using it for three months!
Overcharging, for example, for a product priced at $54.99, paying through their template-integrated PayPal payment page results in receiving only $50 or $54, and the remaining change is wiped out.
The payment page is not smooth, for example, the buyer's payment will keep repeating the previous page.
Using their so-called PayPal express checkout function, after the buyer's payment, the Shopify backend orders won't display (the feature is quite useless!).
The overall template is not smooth, and it's not as silky as they claim!
非常感谢您抽空对我们的Shopify App提出宝贵的反馈。对于您遇到的不便，我们深表歉意。
关于您提到的PayPal快速结账功能，我们确实已经在功能介绍中向用户说明了这一功能的局限性。为了提升用户体验，我们决定在下一个版本中完全停用此功能。
我们非常重视您的真诚评价，这对我们不断改进非常重要。再次感谢您的宝贵意见。我们期待您的再次使用，并承诺将为您提供更优质的服务体验。
Thank you for taking the time to provide feedback on our Shopify app. We deeply regret any inconvenience you've experienced.
We want to acknowledge your concerns about the PayPal express checkout functionality. As mentioned previously, we have been aware of certain limitations with this feature. To ensure a better experience for our users, we have decided to fully disable this functionality in our upcoming release. This decision is a direct response to the valuable input we receive from users like you.
We appreciate your honest review as it plays a crucial role in our continuous effort to improve. Please accept our apologies for any frustration caused and know that we are actively working to enhance our app's performance and reliability.
Thank you once again for your feedback. We hope to see you back and are committed to providing a more satisfying experience in the future.
Don’t install their apps. I sent messages for a long time without reply.Customer service experience is disastrous
Dear Customer,
We apologize for the delay in responding to your messages and the frustration it caused. Quick and effective customer service is our goal, and we regret falling short. Your feedback is crucial for us to improve. We are taking steps to ensure faster responses in the future. Thank you for your patience, and we hope to serve you better soon.
The most pathetic customer service is from this app. They donot reply, do not read msgs properly nor help you. Especially Zoe. Useless support & pathetic experience.
I'm really sorry to hear that you had a less than satisfactory experience with our customer support. I want to mention that our response time for free tier customers is within 24 hours, as we sometimes are occupied with serving our paid customers. However, this does not excuse the lack of assistance you experienced.
I'm here to personally assist you. Can we set up a time to discuss this further?
Thank you,
Ryan
CEO, Zalify
Fireback issue on facebook. Inaccurate fireback. My sale was 1k per day but get 11k for single adset in fb.
Hi, I'm Ryan, the Founder of Zalify. We apologize for the fireback issue you experienced, which appears to be caused by multiple pixel codes for the same pixel ID in your store. We'd like to offer our manual service free of charge to help resolve this problem.
Please contact me at ryan@zalify.com, and we'll assist you promptly. We value your business and hope to improve your experience with our app.
Best regards,
Ryan