Zapier: Workflow Automation

As a long-time Zapier user (over 5 years), I expected better from a company I’ve trusted for automating critical business processes. Unfortunately, my recent experience has been extremely disappointing and has left me with no choice but to stop using their service.

First, Zapier’s renewal practices are poorly designed, especially for a product costing over $1,000 per year. They send only one email notification about the upcoming renewal a month in advance.

I attempted to downgrade my plan a month before renewal but encountered issues on their platform that prevented me from doing so. When the subscription renewed, I contacted their support team on the same day to request a downgrade, as no services had yet been used. Shockingly, they refused my request, citing inflexible policies that completely disregard customer satisfaction or fairness.

Adding insult to injury, the customer service agent I dealt with was rude and dismissive, which was incredibly frustrating and unprofessional.

Zapier has shown they do not value their long-term customers, and I can no longer recommend their service to other business owners. I’ve now stopped using Zapier entirely and will no longer recommend it to my clients.

If you’re considering using Zapier for your Shopify store, I’d strongly advise you to carefully review their renewal and cancellation policies before committing. Their inflexibility and poor customer service make them difficult to trust for businesses that rely on transparent and customer-focused practices.

I will be following up with a complaint to Shopify as I am not sure their "no refund" policy is in compliance with the app marketplace.

I didn't like the tool or the fee structure (paying for each zap was completely unreasonable and made us look for an alternative). We were attempting to use it to integrate Shopify data into Pipedrive. It was very limited in what it could do, and again, annoyingly expensive since we receive dozens of orders, draft orders and customer contact updates so we decided to pay a consultant to set up the integration using n8n https://n8n.io/. Now we have a full integration that does exactly what we need it to do with no overhead costs and almost no maintenance. When I realized we were still paying for Zapier 6 months later, they did not want to refund any of the fees even though we had not been using their service. My mistake but it was overall, a very disappointing customer experience and i'm so happy that a better alternative exists.

After using Zapier for years, one day one of our Shopify stores stopped connecting. Every time we're trying to connect it to Zapier, we get "This auth is expired. Please reconnect it here."
- No matter what we tried, Zapier will not connect to our store out of a sudden.
- Their customer service pretty much said we're on our own after years of working with them and they can't help us. They will file a ticket internally and only IF there is enough complaints like this, then someone will work on this issue.