Zapier: Workflow Automation

After using Zapier for years, one day one of our Shopify stores stopped connecting. Every time we're trying to connect it to Zapier, we get "This auth is expired. Please reconnect it here."
- No matter what we tried, Zapier will not connect to our store out of a sudden.
- Their customer service pretty much said we're on our own after years of working with them and they can't help us. They will file a ticket internally and only IF there is enough complaints like this, then someone will work on this issue.

The app doesn't work.

Every time I try to connect, it says
"Oh, foo.
Zapier could not connect to your account.

Perhaps you declined access?

Or it could be a temporary issue."

I have contacted the support, I still haven't received any answer.

App wouldnt let me connect to Shopify. While this seems to be a simple connection issue that could be fixed, it wouldnt resolve itself and no customer support available

keine connection möglich zapier - shopify

If you need to get data out of Shopify into another system this is the way to go. All our orders are in Salesforce thanks to this app.

There are some things I would like it to do that it doesn't, though these aren't the app's fault. Some of the data that comes out of Shopify is incomplete or formatted weird, which required lots of work on the Salesforce end to get it to work (triggers, etc). However, it couldn't have been done at all without Zapier.

We're a non-profit, and they were willing to let us use the app for free. So what could I complain about, really?