Zapier: Workflow Automation

As a long-time Zapier user (over 5 years), I expected better from a company I’ve trusted for automating critical business processes. Unfortunately, my recent experience has been extremely disappointing and has left me with no choice but to stop using their service.

First, Zapier’s renewal practices are poorly designed, especially for a product costing over $1,000 per year. They send only one email notification about the upcoming renewal a month in advance.

I attempted to downgrade my plan a month before renewal but encountered issues on their platform that prevented me from doing so. When the subscription renewed, I contacted their support team on the same day to request a downgrade, as no services had yet been used. Shockingly, they refused my request, citing inflexible policies that completely disregard customer satisfaction or fairness.

Adding insult to injury, the customer service agent I dealt with was rude and dismissive, which was incredibly frustrating and unprofessional.

Zapier has shown they do not value their long-term customers, and I can no longer recommend their service to other business owners. I’ve now stopped using Zapier entirely and will no longer recommend it to my clients.

If you’re considering using Zapier for your Shopify store, I’d strongly advise you to carefully review their renewal and cancellation policies before committing. Their inflexibility and poor customer service make them difficult to trust for businesses that rely on transparent and customer-focused practices.

I will be following up with a complaint to Shopify as I am not sure their "no refund" policy is in compliance with the app marketplace.

This app is AWESOME. I always thought, "wouldn't it be great if I could..." without realizing that I can, using Zapier. I'm feeling a little impatient for some of the other services I use (AHEM, SHIPSTATION) to get on the bandwagon and make some integrations available through Zapier so I and everybody else can run our businesses more efficiently. But this app has already saved me so, so much admin time. Love it.

If you need to get data out of Shopify into another system this is the way to go. All our orders are in Salesforce thanks to this app.

There are some things I would like it to do that it doesn't, though these aren't the app's fault. Some of the data that comes out of Shopify is incomplete or formatted weird, which required lots of work on the Salesforce end to get it to work (triggers, etc). However, it couldn't have been done at all without Zapier.

We're a non-profit, and they were willing to let us use the app for free. So what could I complain about, really?

Easy set-up, very intuitive, and saves us hours!

Before we were having to manually export and import order data which impacted lead time and sometimes created data entry errors. Now we can focus on delivering the best possible customer experience. Thank you Zapier!

UPDATE 12/12/18:
Wow - we have been saving a lot of time for a long time now. The zaps described below in our original review are outdated. Zapier has also become even more powerful (multi-step zaps with alternate paths).

We now do way more and with some different apps (HelpScout, Base, TypeForm). New customers get emails asking how they found us (and a follow-up after a week if they don't respond). They are also added to HelpScout in case we need to reach out. Canadian customers get special emails about customs. Customers ordering free samples or abandoning checkout are added to Base as Deals. On shipment, customers get special instructions about receiving freight. Customers who purchase after requesting samples are logged in a "converted sampler" Google Sheet. Results from TypeForm "How They Found Us" are shared in a different Google Sheet with our PPC agency.

In short, if you can map a business process out, you can improve your efficiency by automating with Zapier. And, of course, top-notch support is there to help you along the way.

ORIGINAL REVIEW FROM 2013:
We absolutely LOVE Zapier. Super easy to use, super powerful, super support. So far we have connected up Shopify to Desk.com (which we also love) and a Google Spreadsheet Form Results doc to Zoho CRM. The combination of Zapier and Desk.com is amazing. It is allowing us to automatically make sure we give attention to certain orders. For example, when a customer does not enter a shipping phone number, Zapier will create a case so long as "Mail" is not in the shipping line data since we don't need a phone number in those cases so no harm. We set the subject of the case via Zapier to include the order number and "is missing a phone number." Desk's rules take over and send a special email requesting the info from the customer where the case title contains that phrase. All fast, all automatic, all simple to get going. Support is great too. I asked a question about our Desk.com custom fields since we want more data from Shopify transferred. Support made it happen with the hour. Zapier makes great apps like Desk.com even more powerful.