Add a Round-the-Clock Partner to your Customer Service Team

Zelina(™) Digital Customer Assistant transforms how ecommerce businesses engage with their website visitors, greeting them with pop-up special offers and personalized assistance as they browse through their website.   Nicknamed Zelina, this advanced management software creates a direct link with visitors through screen pop-ups, providing personal attention and service that could turn them, whether they are just looking or resolute shoppers, into customers.

Draw Visitors into Sales Conversations

When a visitor comes to a site, Zelina will make a screen pop up and a chat box appear. While the pop-up offers anything from a personalized catalog of what the visitor has browsed through to discounts or free shipping, Zelina in the chat box will engage him/her into conversation, adding a personal touch that may well be the deciding factor to prompt that visitor to buy.

As David Ker, chief operating officer of ZINation, explained, a visitor tends to spend no more than 21 seconds at a product site before switching to another website. Zelina was conceived so that ecommerce stores can take full advantage of those very few seconds to generate sales, he said.

Personalize your messages for every visitor in seconds

Adding a personalized message to engage with a visitors can be done in seconds. Create your zapplet, write your message and activate it, voila your personalized message will greet all visitors and customers in a very unique way

Answer users faster

Suggest help articles to users based on the questions they ask or provide rapid answers to commons questions to users while you are not there.

Bring a Multi-Dimensional Tool into Action

 Zelina involves a combination of programs and features working together to put this Virtual Assistant at the service of online stores: a seamless chain of events set up through programmable triggers that are up to the online store owners to activate as they see fit.   

This starts with customer-lead assistant Zelina(™) enabling a store owner to use its design studio to create a pop-up box featuring an offer to be prompted when visitors come to the store. This offer can range from offering to email them personalized catalogs of what they have just viewed—generating sales leads in the process—to discounts when purchasing one or multiple items, or an offer of free shipping known to rate as a top argument with most shoppers.