Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
Zendesk Chat allows your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and Line. That means you can build relationships with customers in the places they prefer.
The Zendesk Chat - Shopify integration arms your agents with all the information they need when conversing with your customer without having to leave the conversation leading to a faster and pleasant experience for your customers.
Once you have set up those accounts you will be given a Zendesk account subdomain that you will be asked to enter during the setup of this integration. Once entered, you can then easily enable the display of the widget via the integration's setup page; no additional code is required to be pasted into your Shopify site.
To explore the end user experience after linking your Shopify and Zendesk Chat accounts, just log into your Zendesk Chat account, ensure an agent is available and then visit your Shopify site to start a chat.