Zendesk Chat

Zendesk Chat

by Zendesk

Live chat & messaging platform to help increase sales

1.0 of 5 stars(7 reviews)

Proactive engagement

Reach out and talk to customers before they even ask a question. Anticipate customer questions and offer help when—and where—they need it.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.


About Zendesk Chat

Zendesk Chat - turn browsers into buyers, resolve customer inquiries faster, and increase customer happiness.

Zendesk Chat allows your agents to engage customers over your Shopify storefront, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and Line. That means you can build relationships with customers in the places they prefer.

  • Access relevant customer Shopify data such as order information, billing, and shipping from within Zendesk Chat. This reduces context-switching for agents, driving productivity, increasing customer satisfaction and ultimately lifetime value.
  • Easily navigate to additional data in Shopify by clicking the Order ID.
  • Add live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.

The Zendesk Chat integration for Shopify arms your agents with all the information they need when conversing with your customer, without having to leave the chat conversation - leading to a faster and more pleasant experience for your customers.

How to get started

To get started you will need to have or create an account for Zendesk Support that is linked to an account for Zendesk Chat . Once you have set up those accounts you will be given a Zendesk account subdomain that you will be asked to enter during the setup of this integration. Once entered, you can then easily enable the display of the widget via the integration's setup page; no additional code is required to be pasted into your Shopify site.

To explore the end user experience after linking your Shopify and Zendesk Chat accounts, just log into your Zendesk Chat account, ensure an agent is available and then visit your Shopify site to start a chat.

Limitation

Due to roll out of Chat Phase 4 on the 24th October, Shopify for Chat integration will not be available for those signing up after this date whereas the integration will continue to work for existing users. However, Shopify for Chat integration will support new signees in near future.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Media gallery

Support

Free to install

While the app is free to use, it does require a subscription to the Zendesk Chat Team Plan or above.

Overall rating
1.0 of 5 stars
Based on 7 reviews

  • 5 of 5 stars
    0% of ratings are 5 stars
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  • 4 of 5 stars
    0% of ratings are 4 stars
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  • 3 of 5 stars
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  • 2 of 5 stars
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  • 1 of 5 stars
    100% of ratings are 1 stars
    (7)

Most recent reviews

On The Rugs

I used this chat App, but it is not user friendly at all and it gave problems with other Shopify apps. And then it is slowly when you using it from the dashboard. But the support team at Zendesk is friendly.

Best DJ Now

Your app is trash and you seem not to care. I expect more from a multi-million dollar company than an app that cannot be used.

Jaipurhair

I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India. So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost whatever i have paid them in front for annual plan. They didn't resolve the concern i have asked them to do instead they are like all the payments are non refundable. Please do not waste your time with them.