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Developed by Zendesk

4 reviews
Price: From $0.00 / month Free Trial: 30 days More info
  • Respond to live chats faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify while conversing with your customers
  • Enable your customers to get in touch with your support team quickly and easily by adding the Zendesk Chat Widget to any Shopify-powered site.
  • Customize important order data you want to be displayed in Zendesk Chat

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

Zendesk Chat allows your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and Line. That means you can build relationships with customers in the places they prefer.

The Zendesk Chat - Shopify integration arms your agents with all the information they need when conversing with your customer without having to leave the conversation leading to a faster and pleasant experience for your customers.

To get started you will need to have or create an account for Zendesk Support that is linked to an account for Zendesk Chat .

Once you have set up those accounts you will be given a Zendesk account subdomain that you will be asked to enter during the setup of this integration. Once entered, you can then easily enable the display of the widget via the integration's setup page; no additional code is required to be pasted into your Shopify site.

To explore the end user experience after linking your Shopify and Zendesk Chat accounts, just log into your Zendesk Chat account, ensure an agent is available and then visit your Shopify site to start a chat.

Zendesk-Chat reviews

4 reviews
  1. 5 stars (0 reviews)
  2. 4 stars (0 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (0 reviews)
  5. 1 star (4 reviews)

can't login, where to find the domain, useless crap


This app is a total mess !! you will keep making many accounts and still nothing work. It apparently need a profesional coder to let it work on your store. Never recommended -5 Starts !


This is unbelievably frustrating. You need a zendesk account before you set up chat. I spent about 2 hours with their live chat and I still have a sub optimal integration. It works, but not as seemless as I become to expect from Shopify apps. Not sure what happens after the free trail as I now seem to have 2 accounts both about $50 each for what should be a simple chat!


Its so difficult to configure with shopify, its a show, you have to configure your gmail or gsuit account, to switch POP/IMAP. So difficult and very annoying.

I do not recommend this app so archaic and difficult

From $0.00 / month


30 days


Zendesk Chatfree
Zendesk Support

Support & Sales

(888) 670-4887
not provided
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