Reach out and talk to customers before they even ask a question. Anticipate customer questions and offer help when—and where—they need it.
Raise your sales
Customers are 3X more likely to make a purchase when you reach out with a chat.
Less wait, more happy
Chat and messaging let agents help more customers in less time, which means happier customers more of the time.
About Zendesk Chat
Zendesk Chat - turn browsers into buyers, resolve customer inquiries faster, and increase customer happiness.
Zendesk Chat allows your agents to engage customers over your Shopify storefront, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and Line. That means you can build relationships with customers in the places they prefer.
- Access relevant customer Shopify data such as order information, billing, and shipping from within Zendesk Chat. This reduces context-switching for agents, driving productivity, increasing customer satisfaction and ultimately lifetime value.
- Easily navigate to additional data in Shopify by clicking the Order ID.
- Add live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.
The Zendesk Chat integration for Shopify arms your agents with all the information they need when conversing with your customer, without having to leave the chat conversation - leading to a faster and more pleasant experience for your customers.
How to get started
To get started you will need to have or create an account for Zendesk Support that is linked to an account for Zendesk Chat . Once you have set up those accounts you will be given a Zendesk account subdomain that you will be asked to enter during the setup of this integration. Once entered, you can then easily enable the display of the widget via the integration's setup page; no additional code is required to be pasted into your Shopify site.
To explore the end user experience after linking your Shopify and Zendesk Chat accounts, just log into your Zendesk Chat account, ensure an agent is available and then visit your Shopify site to start a chat.
Note: The app is free for Zendesk customers who are on the Team Plan or above.
Free to install
While the app is free to use, it does require a subscription to the Zendesk Chat Team Plan or above.