Customer support
Zendesk Chat

Zendesk Chat

by Zendesk

Live chat & messaging platform to help increase sales

1.1 of 5 stars(13 reviews)
Free to install. Additional charges may apply.
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Proactive engagement

Reach out and talk to customers before they even ask a question. Anticipate customer questions and offer help when—and where—they need it.

Raise your sales

Customers are 3X more likely to make a purchase when you reach out with a chat.

Less wait, more happy

Chat and messaging let agents help more customers in less time, which means happier customers more of the time.

About Zendesk Chat

Zendesk Chat - turn browsers into buyers, resolve customer inquiries faster, and increase customer happiness.

Zendesk Chat allows your agents to engage customers over your Shopify storefront, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and Line. That means you can build relationships with customers in the places they prefer.

  • Access relevant customer Shopify data such as order information, billing, and shipping from within Zendesk Chat. This reduces context-switching for agents, driving productivity, increasing customer satisfaction and ultimately lifetime value.
  • Easily navigate to additional data in Shopify by clicking the Order ID.
  • Add live chat to any Shopify-powered site to convert browsers into buyers, increase average order value, reduce cart abandonment, and improve customer satisfaction.

The Zendesk Chat integration for Shopify arms your agents with all the information they need when conversing with your customer, without having to leave the chat conversation - leading to a faster and more pleasant experience for your customers.

How to get started

To get started you will need to have or create an account for Zendesk Support that is linked to an account for Zendesk Chat . Once you have set up those accounts you will be given a Zendesk account subdomain that you will be asked to enter during the setup of this integration. Once entered, you can then easily enable the display of the widget via the integration's setup page; no additional code is required to be pasted into your Shopify site.

To explore the end user experience after linking your Shopify and Zendesk Chat accounts, just log into your Zendesk Chat account, ensure an agent is available and then visit your Shopify site to start a chat.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

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Pricing

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Free to install

While the app is free to use, it does require a subscription to the Zendesk Chat Team Plan or above.

Overall rating
1.1 of 5 stars
 Based on 13 reviews

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    92% of ratings are 1 stars
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Most recent reviews

Gladiator Fitness

Rating
1 of 5 stars
Posted
March 3, 2020

Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires

Simply Computing

Rating
2 of 5 stars
Posted
July 16, 2019

The setup process wasn't very intuitive and didn't work reliably; a lot of trial-and-error was involved. But once it's set up, you can just leave it there and not worry about it. Just log into zendesk.com/chat/agent to chat with your customers.

On a separate note, we want to caution anyone considering subscribing to Zendesk's services. Their business practice isn't great; we informed them of our intention to cancel our subscription before the renewal date, but they didn't process our request and our credit card was charged. When they finally processed our request a few days later, they issued a full refund; however, as we're in Canada and they charged us in USD, there was a change in the foreign exchange rate in the days between when we were charged and when we were refunded, and in the end we lost over CAD $700, and Zendesk would not take any responsibility.

HorseFeathers Jewelry & Gifts

Rating
1 of 5 stars
Posted
May 24, 2019

Worked fine for a day. Once I paid for the year it started logging me in to some other account that wasn't even connected to my site. Their customer support is shit.

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