Proactive engagement
Reach out and talk to customers before they even ask a question. Anticipate customer questions and offer help when—and where—they need it.
Raise your sales
Customers are 3X more likely to make a purchase when you reach out with a chat.
Less wait, more happy
Chat and messaging let agents help more customers in less time, which means happier customers more of the time.
Support
- FAQ
- Developer website
- Privacy policy
- support@zendesk.com
Pricing
Free to install
While the app is free to use, it does require a subscription to the Zendesk Chat Team Plan or above.
Most recent reviews
Gladiator Fitness
Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires
Simply Computing
The setup process wasn't very intuitive and didn't work reliably; a lot of trial-and-error was involved. But once it's set up, you can just leave it there and not worry about it. Just log into zendesk.com/chat/agent to chat with your customers.
On a separate note, we want to caution anyone considering subscribing to Zendesk's services. Their business practice isn't great; we informed them of our intention to cancel our subscription before the renewal date, but they didn't process our request and our credit card was charged. When they finally processed our request a few days later, they issued a full refund; however, as we're in Canada and they charged us in USD, there was a change in the foreign exchange rate in the days between when we were charged and when we were refunded, and in the end we lost over CAD $700, and Zendesk would not take any responsibility.
HorseFeathers Jewelry & Gifts
Worked fine for a day. Once I paid for the year it started logging me in to some other account that wasn't even connected to my site. Their customer support is shit.