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Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more.
This app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.
- Solve customer service tickets faster with access to relevant customer data
- Process refunds and cancellations, directly from the Zendesk Support sidebar app
- With the click of a button, embed live chat in any storefront
- Highlights
- Popular with businesses in United States
- Works with the latest themes
Languages
English
Works with
mailchimp, trustpilot, loyaltylion, yotpo, shipstation, chargedeskCategories
Pricing
External charges may be billed by Zendesk separately from your Shopify invoice. Learn more
Suite Team
$55 / month
per agent/month billed annually
14-day free trial
Suite Growth
$89 / month
per agent/month billed annually
14-day free trial
Suite Professional
$115 / month
per agent/month billed annually
14-day free trial
Suite Enterprise
$150 / month
per agent/month billed annually
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (157)
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Zendesk claims to provide the "world's best" ticket management system, but it undeniably has the worst customer service in the world. How ironic is that!
To all those concerned about this:
Do Not Use This App！
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¡Verwenden Sie diese App nicht!
请勿使用此应用！
このアプリを使用しないでください！
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¡Non utilizzare questa app!
¡Não use este aplicativo!
¡Не используйте это приложение!
لا تستخدم هذا التطبيق!
horrible
App is OK. While helpful, functionality is minimal - only access to basic order info (order number, customer name ect.) is available. While this is great, the ability to transfer information, specifically customer name, address ect. would be ideal. It would improve workflows and allow me to use information customers input to generate orders. Whenever I reach out to Zendesk to inquire - they say it is on Shopify to do this while Shopify maintains it is on Zendesk to do this.
Very helpful app. Solid integration with shopify and provides all the information needed about the customer so that the
Agents can communicate efficiently.
Support
Zendesk can answer any questions you have about Zendesk.
Resources
Launched
March 11, 2013
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