Customer support
Zendesk Support

Zendesk Support

by Zendesk

Omnichannel customer service and engagement platform

4.2 of 5 stars(92 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want – quick and easy resolutions to their questions, through the channels of their choice.

Support your support

Productive agents are happy agents. Give them all the support tools and Shopify information they need to best serve your customers.

Knowledge is power

Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience.

About Zendesk Support

The best customer experiences are built with Zendesk

Zendesk allows customer interactions across phone, chat, email, social media, and any other channel you can imagine, all come together in one place.

  • Solve customer service tickets faster by having access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk Support

The Zendesk Support & Shopify integration arms your agents with all the information they need when replying to customer inquiries without having to leave Zendesk. This in turn, reduces context switching and increase agent productivity. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation

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Pricing

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Free to install

While the app is free to use, it does require a subscription to the Zendesk Support Team Plan or above.

Overall rating
4.2 of 5 stars
 Based on 92 reviews

  • 5 of 5 stars
    65% of ratings are 5 stars
    (60)
  • 4 of 5 stars
    18% of ratings are 4 stars
    (17)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    2% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    12% of ratings are 1 stars
    (11)
View all 92 reviews

Most recent reviews

Madame Karma

Rating
1 of 5 stars
Posted
July 7, 2019

what is ironic, this is a customer support app but their customer support sucks

the plans are so unclear that made me purchase the wrong plan

and yet you cant upgrade the plan until next month.....!?!?!?

Ponto das Ofertas

Rating
1 of 5 stars
Last edited
June 26, 2019

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Mirror Image

Rating
5 of 5 stars
Posted
June 7, 2019

We signed up with Zendesk to implement faster customer service. It's nice to be able to use a real live agent to chat with our customers about something specific. It's also integrated nicely with our product pages, when viewed, specific triggers will generate product related questions, that overall helps the client make an informed decision. We've been loving the app integration and look forward to what else we can explore in the future.

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