Lead customers to happiness
Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.
Support your employees
Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.
Knowledge is power
Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.
Support
- FAQ
- Developer website
- Privacy policy
- support@zendesk.com
Pricing
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Free to install
While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.
Most recent reviews
IMG Home
Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.
Developer reply
Hi IMG Home,
Really sorry to hear about the experience you've had!
I've tried searching for your emails from this side but need more details to help solve your problem.
Would you be able to email integrations@zendesk.com so I can help?
Thanks,
David
LucyBalu
Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.
Developer reply
Thanks LucyBalu!
We'll look into the Safari issue, thanks for raising it!
Cheers,
David
Nola Amsterdam
I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.
Developer reply
Hi Nola,
Thanks for reporting this issue!
Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?
We'll be able to help investigate and resolve this problem ASAP.
Thanks,
David