Customer support
Zendesk

Zendesk

by Zendesk

Omnichannel customer service and engagement platform

2.8 of 5 stars(120 reviews)
Free to install. Additional charges may apply.
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Lead customers to happiness

Give customers what they want - quick, easy, and personalized resolutions, through the channels of their choice.

Support your employees

Productive agents are happy agents. Unify your customer data in a single workspace -empowering agents to deliver better customer experience.

Knowledge is power

Give customers the most relevant answers and information automatically - and in context - for a faster self-service experience.

About Zendesk

The best customer experiences are built with Zendesk.

Zendesk enables customer interactions across messaging, phone, chat, email, social media, and any other channel you can imagine, to all come together in one place. Utilize the Zendesk for Shopify integration and:

  • Solve customer service tickets faster with access to relevant customer data, such as billing, shipping, and order information from Shopify displayed in Zendesk
  • Process refunds and cancellations, directly from the Zendesk Support sidebar app
  • With the click of a button, enable your customers to get in touch with your support team quickly and easily by adding a Zendesk Web Widget to any Shopify-powered site
  • Customize important order data you want to be displayed in Zendesk for your agents

The Shopify app for Zendesk Support and Chat arms your agents with all the information they need when replying to customer inquiries without having to leave the customer conversation. Instead of spending their time toggling between systems, agents can focus on building customer relationships and resolving inquiries faster. Everything you need lives in a single location, so that communication between you and your customers is efficient, relevant, and personal.

Note: The app is free for Zendesk customers who are on the Team Plan or above.

Integrates with

  • mailchimp,
  • trustpilot,
  • loyaltylion,
  • yotpo,
  • shipstation,
  • chargedesk

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Pricing

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External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free to install

While the app is free to install, it does require a subscription to the Zendesk Support Team Plan or above.

2.8 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    53% of ratings are 5 stars
    (64)
  • 4 of 5 stars
    16% of ratings are 4 stars
    (19)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (3)
  • 1 of 5 stars
    24% of ratings are 1 stars
    (29)
View all 120 reviews

Most recent reviews

IMG Home

Rating
1 of 5 stars
Last edited
February 24, 2021

Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.

Developer reply

February 24, 2021

Hi IMG Home,

Really sorry to hear about the experience you've had!

I've tried searching for your emails from this side but need more details to help solve your problem.

Would you be able to email integrations@zendesk.com so I can help?

Thanks,

David

LucyBalu

Rating
5 of 5 stars
Posted
February 12, 2021

Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.

Developer reply

February 14, 2021

Thanks LucyBalu!

We'll look into the Safari issue, thanks for raising it!

Cheers,

David

Nola Amsterdam

Rating
2 of 5 stars
Posted
February 5, 2021

I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.

Developer reply

February 8, 2021

Hi Nola,

Thanks for reporting this issue!

Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?

We'll be able to help investigate and resolve this problem ASAP.

Thanks,

David

View all reviews