리뷰 (161)

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2018년 8월 12일

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
미국
앱 사용 기간 11개월
2018년 8월 30일

Uncaring customer service, unless of course you pay for it.

Tse Sports
미국
앱 사용 기간 10개월
2019년 6월 26일에 편집됨

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
브라질
앱 사용 기간 10개월
2018년 5월 13일

Best CS solution money can buy

Luvele Us
미국
앱 사용 기간 9개월
2024년 9월 22일

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
미국
앱 사용 기간 대략 4시간
2020년 7월 20일

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Figured'Art
프랑스
앱 사용 기간 9개월
답글 Zendesk개 2020년 7월 20일

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or ...

2016년 8월 5일

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Zen Yarn Garden Inc
미국
앱 사용 기간 8개월
2021년 4월 13일

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

ExoGun - Percussive Therapy
홍콩(중국 특별행정구)
앱 사용 기간 8개월
답글 Zendesk개 2021년 4월 14일

Hi ExoGun,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little ...

2018년 7월 25일

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
미국
앱 사용 기간 8개월
2016년 9월 20일

Really nice CRM app.

Used it on my store: https://happypatron.com

Happy Patron
미국
앱 사용 기간 8개월