Zendesk , 리뷰 155개

전체 평점
2.9
평점 수준당 개수
  • 평점의 46%가 별 5개입니다
  • 평점의 19%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 4%가 별 2개입니다
  • 평점의 28%가 별 1개입니다
2020년 11월 1일

Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.

MilaMela.com
오스트레일리아
앱 사용 기간 21일
답글 Zendesk개 2020년 11월 4일

Hi MilaMela,

Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes?

Happy to jump on a call to walk through the updates required.

Thanks,

David

2021년 2월 2일

I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.

Stellar Native
미국
앱 사용 기간 17일
답글 Zendesk개 2021년 2월 2일

Hi Stellar Native,

Really sorry to hear about this. Are you able to send an email to support@zendesk.com or integrations@zendesk.com and I'll follow this up for you.

Thanks,

David

2019년 7월 7일

what is ironic, this is a customer support app but their customer support sucks

the plans are so unclear that made me purchase the wrong plan

and yet you cant upgrade the plan until next month.....!?!?!?

Madame Karma
미국
앱 사용 기간 16일
2020년 2월 27일에 편집됨

I've tried to install the app to integrate with shopify but it keeps saying 'Oops something went wrong. I can't find a way to contact Zendesk.

Before our site was running on WooCommerce and it worked with no problems. But now it seems hard to install it. Very disappointing.

Maison Deux
네덜란드
앱 사용 기간 16일
답글 Zendesk개 2020년 7월 12일

Hi Maison Deux,

Apologies for the delayed response. I've followed up with the ticket you've raised with our support team and it looks like the plan you were on wasn't eligible for this integration.

Please let me know if there is anything I can do to help with this or any other issues.

Thanks,

David

2021년 3월 3일

Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!

Bellezza Republic
독일
앱 사용 기간 16일
답글 Zendesk개 2021년 3월 3일

Thanks Bellezza Republic!!

2021년 2월 5일

I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.

Nola Amsterdam
네덜란드
앱 사용 기간 12일
답글 Zendesk개 2021년 2월 8일

UPDATE

Hi Nola,

I just wanted to follow up with you. I see that your current plan does not have access to our Marketplace apps. I will have our account team reach out so we can ensure you have the access you need.

Thank you so much!

Hi Nola,

Thanks for reporting this issue!

Are you able to send an email through to support@zendesk.com and CC integrations@zendesk.com ?

We'll be able to help investigate and resolve this problem ASAP.

Thanks,

David

2020년 7월 17일

Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?

Varejo Moderno
브라질
앱 사용 기간 12일
답글 Zendesk개 2020년 7월 19일

Hi Varejo! Thanks for your review!

Thanks for raising this concern. When is this error showing?

We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?

http://goto.zendesk.com/shopify

2021년 2월 12일

Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.

LucyBalu
독일
앱 사용 기간 8일
답글 Zendesk개 2021년 2월 14일

Thanks LucyBalu!

We'll look into the Safari issue, thanks for raising it!

Cheers,

David

2021년 4월 1일에 편집됨

Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.

Velur® Jewelry & Accessoires
독일
앱 사용 기간 5일
답글 Zendesk개 2021년 4월 9일

Hi Velur® Jewelry & Accessoires,

Thanks for taking the time to write this review and we're very sorry you've encountered these problems.

We're trying to locate your account details on our side, are you able to reach out to integrations@zendesk.com and we can help resolve ASAP?

Thanks,

David Gillespie

2020년 4월 20일

This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify

Hazetown
캐나다
앱 사용 기간 4일
답글 Zendesk개 2020년 7월 12일

Hi Hazetown,

Huge apologies for the delayed response and hopefully we can help you get back up and running.

What the problem you've encountered? Are you able to send through a support request to support@zendesk.com and we'll try to help as quickly as possible.

Thanks,

David