리뷰 (161)

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2.9
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2021년 2월 5일

I tried to link my Shopify store with Zendesk, but it's not working.. When I try to configure my store, Zendesk give back a "page not found" link.

Nola Amsterdam
네덜란드
앱 사용 기간 12일
답글 Zendesk개 2021년 2월 8일

UPDATE

Hi Nola,

I just wanted to follow up with you. I see that your current plan does not have access to our Marketplace apps. I will have our account team reach out so we ...

2020년 7월 17일

Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?

Varejo Moderno
브라질
앱 사용 기간 12일
답글 Zendesk개 2020년 7월 19일

Hi Varejo! Thanks for your review!

Thanks for raising this concern. When is this error showing?

We've also launched an Early Access Program for our new Shopify integration, ...

2021년 2월 12일

Did not work on Safari, but on Chrome the integration worked fine. Seems to be a very good solution to easily link Zendesk and Shopify without coding skills.

LucyBalu
독일
앱 사용 기간 8일
답글 Zendesk개 2021년 2월 14일

Thanks LucyBalu!

We'll look into the Safari issue, thanks for raising it!

Cheers,

David

2021년 4월 1일에 편집됨

Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.

Velur® Jewelry & Accessoires
독일
앱 사용 기간 5일
답글 Zendesk개 2021년 4월 9일

Hi Velur® Jewelry & Accessoires,

Thanks for taking the time to write this review and we're very sorry you've encountered these problems.

We're trying to locate your account ...

2020년 4월 20일

This app does not work, it will not install. There is 0 support from Zendesk - This app should be removed from the shopify marketing place bu shopify

Hazetown
캐나다
앱 사용 기간 4일
답글 Zendesk개 2020년 7월 12일

Hi Hazetown,

Huge apologies for the delayed response and hopefully we can help you get back up and running.

What the problem you've encountered? Are you able to send through ...

2019년 9월 9일

Signed up, paid and the app failed to connect with a generic 'whoops' message. They have a live chat for sales but no support. Went to a competitor.

Leftishly
영국
앱 사용 기간 2일
2023년 2월 23일에 편집됨

The worst experience ive ever had with a company in terms of customer support. Matthew Dunn in particular but also Marvin and patrick. All treated me with complete contempt and dis interest and on multiple occasions was just left waiting mid live chat. was told to wait while they looked something up. 45 mins later they just stopped responding. This happened at least 5 times. then when i viced my ...

Rocksolid Audio
영국
앱 사용 기간 2일
2020년 6월 14일에 편집됨

If you like me couldn't figure out why it's not showing the order information in your Zendesk, you have to click the *************** "Apps" button in the top right corner.

Spartan Lover
미국
앱 사용 기간 1일
답글 Zendesk개 2020년 7월 12일

Thanks for your review and tips on how to use the app!

2023년 11월 6일

The worst plugin I have ever used. I was really hopeful about Zendesk but left bitterly disappointed. The set up process is horrendous and extremely confusing. ZERO customer service when trying to reach out for help, instead you just speak to a useless robot who is no help. Do not waste hours of your time with Zendesk. After spending hours I am a no further forward and very frustrated. They tried ...

NOVU
영국
앱 사용 기간 1일
2023년 1월 26일

We are not happy with the support, for such an expensive app it is very complex to configure and has no support to help you set it up, not even to choose the right plan.

WE ARE GOING TO ANOTHER ONE

Batela
스페인
앱 사용 기간 1일