리뷰 (161)

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2023년 6월 17일

I was hesitant to write this review in case it led to worse support/service than I’m already getting; however, upon reflection, I realized that if I can save anyone else the headache of diving into Zendesk then it will be worthwhile. The fact that I was unable to get help choosing the correct plan for my needs should have indicated things would only get worse, but I proceeded because I needed a ...

justthegoods
캐나다
앱 사용 기간 거의 2년
2018년 8월 24일

I am running a couple of stores with shopify and bigcommerce. I have installed Zendesk on my shopify stores including Jaipur Hair & Instalength. But their customer support sucks and i personally do not recommend. They didn't treat customers like customers when it comes to proper support we require being in India.
So instead of Zendesk, I strongly recommend Freshdesk or Freshchat. I have lost ...

Jaipurhair
인도
앱 사용 기간 1년 초과
2021년 4월 14일

This app is just kidding and ridiculous.
The live chat widget was disabled suddenly after I paid annually without any notifications!! Because they upgraded the zendesk package but not this shopify app.

iKids
남아프리카
앱 사용 기간 12개월
답글 Zendesk개 2021년 4월 16일

Hi iKids,

Thank you for taking the time to reach out to us. I am very sorry to hear about your experience with the Shopify integration. The integration is available on all ...

2017년 3월 9일

As much as the software is solid, their customer support is so ridiculously bad that we're considering dumping it altogether. They make customer support software, yet they are unable to respond in a timely manner and that's made even worse by the fact that we're paying close to $1000 a month for their products.

Cannot recommend at all unless we get issues resolved.

Ellieactive
미국
앱 사용 기간 11개월
2018년 8월 30일

Uncaring customer service, unless of course you pay for it.

Tse Sports
미국
앱 사용 기간 10개월
2019년 6월 26일에 편집됨

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
브라질
앱 사용 기간 10개월
2014년 12월 11일에 편집됨

I have been trying to customize the tab for over a month. Everytime I ask for support, I get forwarded to a technical support link that contains language I am not familiar with. The website is http://www.florencescoveljewelry.com/ and the tab is support that appears on the left hand side. For the subject line. I just want it to be a drop-down menu. After spending about an hour on the phone with ...

Florence Scovel
미국
앱 사용 기간 8개월
2021년 2월 24일에 편집됨

Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I ...

IMG Home
미국
앱 사용 기간 7개월
답글 Zendesk개 2021년 2월 24일

Hi IMG Home,

Really sorry to hear about the experience you've had!

I've tried searching for your emails from this side but need more details to help solve your problem.

Would ...

2021년 4월 19일

The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!

Trendz
브라질
앱 사용 기간 6개월
답글 Zendesk개 2021년 4월 19일

Hi Trendz,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team ...

2020년 12월 6일

B e careful. I used zendesk for a month and loved it. Then as soon as I paid almost all of the features went away and they disconnected all of my settings. I lost all of my communication and because I was only paying a mid-tier plan they eliminated any support other than searching their faq page. I had paid a year in advance and asked that I be refunded for the 11 months that were now unusable. ...

Topped Toys
캐나다
앱 사용 기간 5개월