Zendesk

I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you

Makes Customer Service a breeze! I am able to glance at customers orders right within ZenDesk and it gives me a snapshot of all of the information I need!

Zendesk makes it so easy to stay on top of our customer support!

We receive so many messages that it helps a lot if we can tell right off the bat if the sender is an existing customer. Not everyone includes order numbers, so this helps reduce tracking down and connecting messages with their appropriate orders.

Amazing integration! We would definitely recommend this to any other company or business!

Great stuff!

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.

We sell on a few different platforms, so it's really nice to just pull up a ticket and see a customer's order history at a glance. It gives a clean, organized view of essential customer info with accessible links to expand their order details, track their order, or refund it on the spot. It's very helpful in providing context for customers we're interacting with.

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Zendesk has been extremely helpful to stream line our customer service. Additionally it's extremely useful to be able to get into the customers order straight from Zendesk. Great App!!!