Zendesk

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

I want the app to be able to use my Zendesk and see the order info directly there, but I don't want to use the chat feature in the site.
So far I am unable to remove that even if I disable the widget. I ended up removing the entire app but I would like to be able to use it. Any advice? Thanks

I think Zendesk is far superior to other systems in terms of ease of setting up the system and logic. It has helped us during a time where our inventory tracking system has been problematic so we keep record of customers orders here as well. Our response time has improved dramatically as a result of the usage, tracking, and reporting. I wish it was a bit clearer in terms of reporting the pieces that would be taken away post free-trial. Salesforce desk offers a little more robust reporting for a lesser price. The other issue I am currently having is the integration with our Ringcentral application. Its been weeks with no fix unfortunately and I'm feeling like we are being pigeon-holed into buying Zendesk's talkdesk instead, so the system is coming off as nickel and dimey

While I feel this could be a great app for a large store, for us it is simply an added expense without much justification.