Omtaler (91)

Samlet vurdering
3
Antall per vurderingsnivå
  • 40 % av vurderingene er 5 stjerner
  • 24 % av vurderingene er 4 stjerner
  • 4 % av vurderingene er 3 stjerner
  • 4 % av vurderingene er 2 stjerner
  • 27 % av vurderingene er 1 stjerner
13. april 2021

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

ExoGun - Percussive Therapy
Hongkong SAR Kina
8 måneder bruker appen
Zendesk svarte 14. april 2021

Hi ExoGun,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about where the setup for the Shopify integration was challenging?

Thank you again,
Jessica

25. august 2024

If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.

Harvest Hub
USA
4 dager bruker appen
16. januar 2024

horrible

Our Baby Nursery
Australia
Over 3 år bruker appen
25. mars 2022

We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.

iminit
USA
17 dager bruker appen
23. mars 2022

We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.

MPOWERD Inc.
USA
Rundt 4 år bruker appen
25. februar 2022

La integración de las dos plataformas es ideal. Nos permite ahorrar tiempo de gestión ya que podemos anticipar las preguntas de nuestros clientes y brindar soporte oportuno con la información predispuesta.

Alameda.mx
Mexico
Over 6 år bruker appen
29. juni 2021

Was charged full price when I thought I was paying month by month. The service never worked. Was very difficult to operate. When I asked to have their team fix the issue they went on to send links to blog posts rather than fixing the issue themselves. Wouldn't refund even after months of having a chat that didn't work.

Epic Game Tables
USA
3 måneder bruker appen
Zendesk svarte 27. juli 2021

Hi Epic Game Tables,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little bit more about some of the challenges you faced in the operation and utilisation of Zendesk?

Thank you again,
Sean

3. mai 2021

I am using zendesk on another shop and love it. Wasn't able to set it up on my new shop, as it always said that there is an error. contacted the support but didnt get any answer... pretty disappointing

Makai
Tyskland
Rundt 1 måned bruker appen
Zendesk svarte 10. mai 2021

Hi Makai!

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

19. april 2021

The app doesn't install. I have the same problem with the folks below. I tried many times and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." (I do not have a previous Zendesk account or download). Please fix it!

Trendz
Brasil
2 dager bruker appen
Zendesk svarte 19. april 2021

Hi Trendz,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

18. april 2021

The app would not install at all. I continuously tried and all it said was "Sorry, there was a problem. An unexpected error occurred. Try installing the app again." I do not have a previous Zendesk account or download, it just would not work.

Nunai Brand
USA
6 minutter bruker appen
Zendesk svarte 19. april 2021

Hi Nunai Brand,

Update on this issue: We've now fixed the problem and you should be able to install the integration again!

Are you able to try installing again?

If you encounter any issues please contact our team directly at integrations@zendesk.com

Thanks,

David

Redigert 14. april 2021

Impossible to install. I tried to install and I got many times Sorry, there was a problem
An unexpected error occurred. Try installing the app again.

Une Licorne
Canada
11 minutter bruker appen
Zendesk svarte 14. april 2021

Hi Une Licorne,

Thank you again for flagging this issue. We've been able to push a fix to this. Could you please let us know if this problem is now fixed or if you're still having any trouble with the installation?

Thank you!

Redigert 1. april 2021

Wow einfach nur Wow! Habe mir die APP runtergeladen um sie zu testen. Nach kurzer Zeit wurde alles extrem unübersichtlicher, aufeinmal haben alle Mitarbeiter die selben Mails bekommen, es herrschte absoluter Chaos. Der Support ist praktisch unerreichbar, den Account kann man auch nicht löschen. Musst warten bis die Testversion abgelaufen ist bis mein Team wieder normal arbeiten konnte.

Velur® Jewelry & Accessoires
Tyskland
5 dager bruker appen
Zendesk svarte 9. april 2021

Hi Velur® Jewelry & Accessoires,

Thanks for taking the time to write this review and we're very sorry you've encountered these problems.

We're trying to locate your account details on our side, are you able to reach out to integrations@zendesk.com and we can help resolve ASAP?

Thanks,

David Gillespie

3. mars 2021

Even though it's not that easy to set up the whole app, after that it works at an absolute optimum. In addition, the support is fast, always available and helps you very well!

Bellezza Republic
Tyskland
16 dager bruker appen
Zendesk svarte 3. mars 2021

Thanks Bellezza Republic!!

Redigert 24. februar 2021

Flimsy integration with Shopify, I had a lot of problems, technical support was weak and inefficient even if I had a paid plan. Still waiting for them to be fixed. Ironically it is a customer support solution company but customer support is very bad. They never replied to my emails so I had to look for a solution by myself, this is not what I was expecting when I started a paid plan. I can see I am not the only one having issues.

IMG Home
USA
20 dager bruker appen
Zendesk svarte 24. februar 2021

Hi IMG Home,

Really sorry to hear about the experience you've had!

I've tried searching for your emails from this side but need more details to help solve your problem.

Would you be able to email integrations@zendesk.com so I can help?

Thanks,

David

2. februar 2021

I set up and everything was running smoothly, until one day I forgot to run the payment through, and now I can't log in and make the payment, it just says: "Something went wrong. Give it a moment and try again." And it's been the same for over a week.

Stellar Native
USA
17 dager bruker appen
Zendesk svarte 2. februar 2021

Hi Stellar Native,

Really sorry to hear about this. Are you able to send an email to support@zendesk.com or integrations@zendesk.com and I'll follow this up for you.

Thanks,

David

14. januar 2021

I really like using Zendesk but there is no way to automatically pull the Order ID or PID/SKUs from the Shopify order to the Zendesk ticket. This makes it difficult for report on issue types (i.e. issues with item) but then have no way to tag the item on Zendesk. Is there another support feature for Shopify that can pull this information automatically?

Wish Wholesale
USA
Rundt 1 måned bruker appen
Zendesk svarte 14. januar 2021

Hi Wish Wholesale,

Thanks for the feedback and great to hear you like using Zendesk!

Are you looking to pull the Order ID into a ticket response or into a ticket field? How are you doing your reporting and analysis?

Thanks,

David

1. november 2020

Terrible support! I want to delete the app but the widget stays on my website no matter what I do. Support tells me my issue is resolved when nothing is resolved! Even if you submit a query/complaint/support ticket on their website it dies not go through.

MilaMela.com
Australia
20 dager bruker appen
Zendesk svarte 4. november 2020

Hi MilaMela,

Really sorry to hear about this and hopefully I can help. I can see from your ticket that we sent over some instructions to remove the widget code. Have you been able to make the required changes?

Happy to jump on a call to walk through the updates required.

Thanks,

David

23. oktober 2020

Worse app I ever used. First he slowed the site down absurdly. When I requested the ticket information because it contained all the conversations with the customers they refused to provide me saying that I need to upgrade my plan to have easy access or obtain via API. I need to pay more to have my informations? This is completly absurd. This is not a serious company.

Home Kitchen Factory
Brasil
2 måneder bruker appen
28. september 2020

I want to install but it returns an error.
help help help help help help help help help help help help

SHLTR
Chile
7 minutter bruker appen
Zendesk svarte 28. september 2020

Hi SHLTR!

We're here to help! Are you able to email support@zendesk.com and I will keep an eye out for your ticket?

Thanks,

David

25. september 2020

ddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

Bonsaro
Nederland
9 dager bruker appen
Zendesk svarte 27. september 2020

Hi Bonsaro,

Just double checking on this review, was there an issue with the integration?

Thanks,

David

29. juli 2020

The support is a disaster! Honestly the worst Ive ever encountered! Cant log into my Shopify App, when I request password after trying 100 times. No email comes, no help, nothing, had a ticket for the past 7 days, no response. If I could give this ZERO stars. I would.

Complete car crash! Dont bother with this!

Body Revolution
Storbritannia
4 måneder bruker appen
Zendesk svarte 29. juli 2020

Hi Body Revolution,

Really sorry about your horrible experience. I've just found your ticket and have responded, hopefully we can get this resolved quickly.

Thanks,

David

17. juli 2020

Great App, but always show a boring error "Whoops, looks like something went wrong". How can i solve it?

Varejo Moderno
Brasil
12 dager bruker appen
Zendesk svarte 19. juli 2020

Hi Varejo! Thanks for your review!

Thanks for raising this concern. When is this error showing?

We've also launched an Early Access Program for our new Shopify integration, would you be interested in taking part?

http://goto.zendesk.com/shopify

1. juli 2020

Tengo un chat malicioso instalado sin ningún tipo de autorización por nuestros administradores de la empresa zendesk el cual no me deja borrarle y a puesto mi página muy pesada dañado mi velocidad de carga totalmente. no me responden de soporte necesito de su ayuda y colaboración.

Antidoto Store
Colombia
9 minutter bruker appen
Zendesk svarte 12. juli 2020

Hi Antidoto,

Apologies for the delayed reply and really sorry to hear about your experience!

Are you able to submit a support request to our team at support@zendesk.com and our team will help get this resolved ASAP.

Thanks,

David

5. mai 2020

I am using this for a long time, best apps < I don't know why these people giving bad feedback. Thank you

Luminescence Official
USA
7 måneder bruker appen
Zendesk svarte 12. juli 2020

Thank you for your review!

12. april 2020

It's been four days since I first reached out to their support. One app feature is not working as intended, and it is creating quite a lot of support debt. I already gave access to one of their support staff to have a look and sent two follow-ups. We're still waiting.

Customer service is critical for business. I'd advise going with a competitor that has support chat and decent response times. I paid a year in advance too. I doubt they would even issue a refund for the rest of the period so I won't even try.

No need to say we'll switch to another helpdesk company as soon as we can.

Canvas by Numbers
Spania
Zendesk svarte 12. juli 2020

Hi Canvas by Numbers,

Let me start with a big sorry for the delayed response, hopefully we can get this problem fixed quickly.

What's the issue you've encountered? Which feature isn't working?

Thanks,

David

3. mars 2020

Just about the same as everyone else. This app is useless all you seem to be able to get to work is the 'Whoops, looks like something went wrong.' page. No customer support from Zendesk, looks like we will be moving back to Reamaze once our existing plan expires

Gladiator Fitness
Australia
Rundt 2 timer bruker appen
Zendesk svarte 12. juli 2020

Hi Gladiator Fitness,

Really sorry to for our delayed response and also for the poor experience we've provided.

What's the problem you've encountered? Have you raised a ticket with support@zendesk.com?

Thanks,

David

20. januar 2020

I first installed the app 2 months ago and got a "Ooops something went wrong" error, I've contacted Zendesk support twice and to this day still never got a reply... Very dissapointing.

WILD BUBZ®
Australia
Rundt 2 måneder bruker appen
Zendesk svarte 20. januar 2020

Hi Wild Bubz, really sorry to hear about the error you've encountered. I've looked up the ticket you've raised with our support team and have responded back via the ticket. Please let me know if you don't receive the email.

9. september 2019

Signed up, paid and the app failed to connect with a generic 'whoops' message. They have a live chat for sales but no support. Went to a competitor.

Leftishly
Storbritannia
2 dager bruker appen
7. juli 2019

what is ironic, this is a customer support app but their customer support sucks

the plans are so unclear that made me purchase the wrong plan

and yet you cant upgrade the plan until next month.....!?!?!?

Madame Karma
USA
6 dager bruker appen
Redigert 26. juni 2019

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
Brasil
5 måneder bruker appen
30. august 2018

Uncaring customer service, unless of course you pay for it.

Tse Sports
USA
10 måneder bruker appen
12. august 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
USA
10 måneder bruker appen
12. august 2018

Can't live without it. Helps so much with customer support.

Mypleasurebox
USA
Over 4 år bruker appen
11. august 2018

If you have any issues with customer service this program solves it all. Check out my site https://MajorLeaguePets.com

Majorleaguepets
USA
2 dager bruker appen
25. juli 2018

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
USA
7 måneder bruker appen
21. januar 2018

great app especially if you have a customer support team!

https://www.kgmcollective.com/

Mgky
Storbritannia
6 måneder bruker appen
24. november 2017

Very nice and easy way to engage with customers. All messages from all platforms are integrated in this service so you do not have to go from one website to another. Great addition for our business

Samarreta
Nederland
3 måneder bruker appen
20. mars 2017

The Shopify/Zendesk integration works well and displays customer order information along with their support ticket. Much of the displayed data is linked and will take you to the relevant information in your shopify dashboard.

So far so good!

Marimo Marshmallow Store
Japan
Over 1 år bruker appen
13. mars 2017

Loads quickly within ZenDesk and works beautifully to access our customer information and order data with one click. Saves our customer support team many clicks.

Veppocig
USA
Rundt 2 måneder bruker appen
10. mars 2017

Zendesk allows us to easily see customer orders in our CRM software (Zendesk). This makes it easy ofr our staff to check customer records. Great integration with Shopify.

Eyes Ganda Contact Lens
Filippinene
8 måneder bruker appen
9. mars 2017

We have used ZenDesk for a long time which is great in it's own right. The integration with Shopify is a breeze and makes responding to and researching tickets quick. Highly recommend!

Nwgsupply Com
USA
4 måneder bruker appen
9. mars 2017

Zendesk is best thing out there for customer service. I have used SalesForce extensively but find that Zendesk provides all the tools specific for addressing customer concerns. The email formatting and automation can be improved.

Biopop
USA
6 måneder bruker appen
Redigert 9. mars 2017

Super helpful! Really easy to see customer purchases and order history within support tickets.

Ideo U
USA
Nesten 2 år bruker appen
9. mars 2017

Extremely customizable and well thought out app. Would recommend!

Toughcords
USA
Rundt 1 måned bruker appen
9. mars 2017

This app has been wonderful. It's easy to setup, use, and train new customer support agents, this is huge! This shortcut has reduced our overall time and increased customer satisfaction!

Comedmarketplace
USA
6 måneder bruker appen
9. mars 2017

This app has been great! It's reliable and provides the information our team needs to quickly assist customers. Instead of manually entering customer details in Shopify's portal this integration allows us to click/open customers' orders directly from Zendesk tickets. This shortcut has reduced our overall time to response and is a win in my books because of that.

Navdy Inc
USA
Rundt 1 år bruker appen
Redigert 9. mars 2017

I wish it were possible to add more custom fields to the integration. However, it does allow us to quickly and easily see if a customer has an associated order in Shopify and get there quickly. Overall, it's a big help!

Starry Inc
USA
Rundt 1 år bruker appen
9. mars 2017

The integration between Zendesk and Shopify is great for one view status on customer's orders. With just a click you can be transferred to Shopify. The only downside is the "notes" section in Shopify in not viewable when in Zendesk. You have to click on the order no to see any written notes about that order no.

Dayabyzendaya
USA
5 måneder bruker appen
Redigert 9. mars 2017

Hugely helpful and time saving when answering support emails. Gives a quick overview of who the customer is, how much they've spent, and lets you go straight to their info within Shopify from within Zendesk. Would love to see tracking info included in future versions. Overall very happy with the app and would go crazy without it.

Stitch People
USA
10 måneder bruker appen
4. januar 2017

Will not install on my store. Haven't heard back from the support group.

Jefferson Lane 2
USA
11 minutter bruker appen
21. desember 2016

This app can't get installed on my shopify store...

Kidotoy
USA
20 minutter bruker appen