Zendesk

Good service for automating customer service.

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

It's pretty good, almost terrific... my biggest bugbear though is it's sometimes easy to miss updated tickets.
The colour of a ticket changes from yellow to red to indicate that's it's been replied to but still 'open'; however if a customer then does respond, the colour doesn't change. So you have to keep going back to check if a new message has been left.
This could be solved simply by changing the ticket colour again. Basic but very frustrating.

Not a bad product. Needs a few more features from a support perspective. Integration is easy and works well. But it needs to support more than one shopify store.

With this integration, we're able to swiftly pull up customer information & order details. This keeps our team focusing on customer interactions rather than tracking down orders. Thumbs up!

We have been using the Shopify integration with Zendesk for over a year. It has helped increase the speed with answering tickets by providing some of the basic information that may be needed. With that said, it is missing some other features that would make a huge difference. Due to the way our company is setup, we have to have 3 different Shopify widgets on our Zendesk account. This is a real slow down and takes up a lot of space within our tickets. It would be great if we could have a drop down to switch between different stores we own. It would also be beneficial to have some quick link buttons to add information to a ticket without having to copy and paste everything. Maybe look and see what ChannelReply is doing and see if there is a way to integrate some of that into the app. Overall a good app, just feels dated and needs more updates.

Does everything it needs to. Could improve in some areas e.g. user friendliness, the ability to reply to a different email address etc.. but overall a very handy tool that has made life very easy.

Very useful app integration! Allows agents to easily connect customer questions with order specifics. It would be nice to have more detail without having to log in to Shopify though.

Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.