Zendesk

Works pretty seamlessly. Imports sufficient data, and our customer service reps seem happy!

En términos generales es buena, pero como todo en la vida, debe estar en mejora continua para satisfacer las necesidades del mercado cambiante.

As much as the software is solid, their customer support is so ridiculously bad that we're considering dumping it altogether. They make customer support software, yet they are unable to respond in a timely manner and that's made even worse by the fact that we're paying close to $1000 a month for their products.

Cannot recommend at all unless we get issues resolved.

Helps out with customer service a lot.

The App is very useful and its working well. It will save you some time to get the customers data regarding to the ticket inside Zendesk. I like it!

Integration with Shopify was a breeze, and it's been really useful to have Shopify data within our Zendesk portal. However, sometimes the Zendesk UI is a bit difficult to navigate and find what I'm looking for.

Uncaring customer service, unless of course you pay for it.

Having the Shopify app installed into our Zendesk instance has brought a good amount of convenience and efficiency to our workflows, but there are a few features that are missing to take it to the next level. 1. Our team uses Timeline Notes rather than Order Notes to leave comments on an order. Seeing any timeline notes attached to each order expansion would be incredibly helpful. 2. Tags associated with each order displayed in the order expansion as well as the customer profile. This would improve our efficiency by a few clicks. 3. Quick links to specific apps, such as ReCharge would save a lot of time for our team as well Overall the app is extremely reliable and has brought a lot of clarity to our team.

It's a wonderful seamless integration. I do wish there were more actions that could be taken without having to first go to Shopify.

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.