Recenzje (161)

Ogólna ocena
2,9
Liczba recenzji z daną oceną
  • 45% ocen to oceny z 5 gwiazdkami
  • 18% ocen to oceny z 4 gwiazdkami
  • 4% ocen to oceny z 3 gwiazdkami
  • 4% ocen to oceny z 2 gwiazdkami
  • 30% ocen to oceny z 1 gwiazdkami
12 sierpień 2018

Keeps all of my customers in one location on multiple sites. Works great.

Jewelrygrove
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
30 sierpień 2018

Uncaring customer service, unless of course you pay for it.

Tse Sports
Stany Zjednoczone
10 miesięcy korzystania z aplikacji
Edytowano 26 czerwiec 2019

About a month ago THE DATA OF SOME CUSTOMERS are not being loaded on the right sidebar (APP) of zendesk tickets.Was there an update? How to proceed?

I stress, this occurs with some requests only. In cases where this occurs, I hereby report that the CUSTOMER E-MAIL has been verified in zendesk and is exactly the same as the SHOPIFY customer email.

Please, contact me.

Ponto das Ofertas
Brazylia
10 miesięcy korzystania z aplikacji
13 maj 2018

Best CS solution money can buy

Luvele Us
Stany Zjednoczone
9 miesięcy korzystania z aplikacji
22 wrzesień 2024

I installed it to find dead ends to onboarding, and a reluctant support culture that is evident. There's also a superiority complex, "we're the best!" when it is not. I deleted it after an afternoon of research and trying. Hope you have better luck than I did!

Verified Shungite
Stany Zjednoczone
Około 4 godziny korzystania z aplikacji
20 lipiec 2020

Good to see some developer responses. App works as expected and saves us a lot of time. Unfortunately it matches the order based on the primary email address in Zendesk, which oftentimes is different. It would be good if it also matched by secondary email addresses and/or Shopify order number set in Zendesk.

Figured'Art
Francja
9 miesięcy korzystania z aplikacji
Zendesk odpowiedział(a) 20 lipiec 2020

Thanks for your review!

We're making some major updates to the integration at the moment including how we match orders to customers in the app, using the phone number or ...

5 sierpień 2016

This app is the best for keeping all our customer emails and inquiries in one place rather than bombarding an email address. I love being able to look up the history when a customer returns with more questions. Also appreciate that our agents can have a conversation internally prior to replying.

Zen Yarn Garden Inc
Stany Zjednoczone
8 miesięcy korzystania z aplikacji
13 kwiecień 2021

really expensive for what it is but it does the job. setup was quite complicated as well. now that everything is setup i feel like i am stuck with it

ExoGun - Percussive Therapy
SRA Hongkong (Chiny)
8 miesięcy korzystania z aplikacji
Zendesk odpowiedział(a) 14 kwiecień 2021

Hi ExoGun,

Thank you for taking the time to reach out to us. I am so sorry to hear about your experience. So that we can continue improving, could you let us know a little ...

25 lipiec 2018

Great app for our store. Works great and we never have any issues.

Covers Select Best Golf Cart Covers For Sale
Stany Zjednoczone
8 miesięcy korzystania z aplikacji
20 wrzesień 2016

Really nice CRM app.

Used it on my store: https://happypatron.com

Happy Patron
Stany Zjednoczone
8 miesięcy korzystania z aplikacji